Sterling Lake Palace Alleppey

My recent experience at this property was profoundly unsatisfactory, marred by a cascade of issues that made my stay anything but comfortable. Below is a detailed account of the problems encountered: 1. **Check-In Delay:** Despite arriving at the designated check-in time, my room was allotted **7 hours later**, causing unnecessary inconvenience and disruption to my plans. No adequate explanation or compensation was offered for this significant delay. 2. **Unhygienic Room Condition:** Upon entering the room, I was greeted by an infestation of **mosquitoes**, which made the space uninhabitable. The lack of basic pest control measures reflects a blatant disregard for guest comfort and health. 3. **Non-Functional Amenities:** - **Broken Wardrobe:** The wardrobe door was damaged and unusable, leaving no proper storage for belongings. - **Faulty TV & Fridge:** The television had connectivity issues, and the fridge was not cooling, rendering both appliances pointless. - **Dysfunctional Intercom:** The intercom system did not work, making it impossible to contact reception for assistance. 4. **Poor Maintenance:** The property is in dire need of repairs and upgrades. Cracked walls, worn-out furniture, and outdated fixtures further highlighted the neglect. None of the amenities promised were in usable condition, which is unacceptable for any hospitality establishment. This property has potential, but the sheer lack of upkeep, broken amenities, and apathetic service make it impossible to recommend. Until significant investments are made in maintenance, pest control, and guest services, I strongly advise travelers to avoid this location. A stay here is not worth the frustration or expense.

Had a wonderful experience at the Sterling Lake Palace boat house in Alleppey! The serene backwaters, calm breeze, and peaceful vibes made it a perfect getaway. The hospitality was warm, and the rooms were cozy and clean. The food was delicious, especially the Kerala-style dishes, and we enjoyed every meal with a view of the lake. Cruising through the backwaters while spending quality time with my friends made unforgettable memories. The evening sunset from the deck was truly magical. A perfect mix of nature, comfort, and good company. Highly recommended for anyone looking to relax and unwind!

We had an amazing time staying here for 3 days, wish we could have stayed longer! Would recommend to anyone and everyone. The staff were all very attentive and relational, especially Abhilash, he guided us with the Indian cuisine and always had a smiling face. The menu/buffet was extensive and multicultural, but most of all very tasty! The facilities were more than adequate and the lake side balcony was an added bonus. There were numerous complementary activities including a sunset boat cruise. The water activities were very reasonably priced.