The Breakwater Inn & Spa

We were looking forward to staying here to kick off our honeymoon, but the experience fell far below expectations. Despite confirming early check-in in advance, the front desk staff were unwelcoming and dismissive upon arrival. There was no offer of assistance with luggage, and we had to carry everything up three flights of stairs on our own. The first floor was under active construction, giving the entire property the feel of a worksite rather than a hotel. WiFi was completely non-functional throughout our stay, and staff showed no interest in resolving the issue. Compounding this, the air conditioning system depended on WiFi connectivity, making it difficult to regulate the temperature in our room. Unfortunately, attempts to provide feedback were met with indifference and no acknowledgment. What was meant to be a special and relaxing start to our honeymoon became a frustrating and uncomfortable experience. Based on the service, amenities, and condition of the property, this stay was not worth the cost.

It’s was terrible nothing was good No internet no tv no ac and bad service I love kennebunk port but this was just not up to the standard of what an experience should be like

The hotel is ideally located with view on the Kennebunk bay. From the pictures we expected a historic building but this one was infortunately far beyond that. The ladies at the desk mentioned there was a new owner planning to do thorough rénovations that should finish by late spring. Nevertheless, between now and then you pay 200 usd for a room with a smelly, stained rug and outdated amenities. Also apart from sleeps and some complimentary coffee there is no breakfast or other service that you would typically expect from a hotel.

I must start at the beginning, but I promise you this story has a happy ending. I started by booking my July 4th holiday trip on Trip Advisor. I booked a suite at The Breakwater Inn and Spa on Trip Advisor. 15 minutes from the Breakwater and got a call from the Breakwater saying that our suite that we received a confirmation from Trip Advisor had been booked over 1 year ago and was not available. The Breakwater Concierge and manager did all they could to find us another comparable room at other hotels in Kennebunkport without any luck because of the July 4th holiday. Our original booking was for 3 nights. The Breakwater had a standard queen room for 2 nights. They did all they could do to compensate us for this problem that Trip Advisor created. The Breakwater gave us 2 tickets to their July 4th Lobster Bake and offered us their best room, The Cottage, for our last night and gave us an extra night in The Cottage. The Cottage is a separate single unit with floor to ceiling windows that looks out at the marina. This has a king bed, a sitting area, a kitchenette, a bathroom with a rainfall shower and a spa tub. One of the best parts was the fireworks which was had the best view from the Breakwater. I cannot say enough about the Breakwater staff and management for saving our July 4th holiday. This was our first trip to Kenebunkport and The Breakwater and it will not be our last.

Awesome Hotel and Service! We came in for the Christmas prelude and the hotel was so convenient to everything in the area while being far enough away that it was also quiet! The rooms were absolutely gorgeous and Brian couldn’t have been more helpful. On check-in, Natasha was like a Christmas angel! She made sure everything was taken care of and checked on us on a regular basis throughout our stay I would highly recommend this hotel

Disappointing accommodations for the $400/night in a spa room. Very dated furniture that was stained and dirty. The bathroom was just plain disgusting. And false advertising as there was no free breakfast and barely coffee in the morning.