Havana Hotel

I have so many questions on how this hotel is considered a ‘4*’ hotel based on the experiences we encountered. Ill explain my reasons below. After a long evening of travel, me and my partner were so disappointed with the facilities and the service received. Two single beds in the standard room. The beds were the most uncomfortable things we’ve ever slept on. We were also only supplied with one pillow each, which was just as flat as a pancake. When we asked for another one at reception, we were told ‘standard room, only one’. The abruptness and rudeness wasnt the best start to our week stay. During our week stay, we were provided with fresh towels on one occassion, but no fresh bedding the whole time. The wardrobe door fell off. The balcony door didn’t lock (the balcony is that small only one person could sit out there). Within the whole week of staying at this ‘4* hotel’ we managed to have 1 shower, as there was no hot water. Despite bringing this to their attention on multiple times, we kept being told the same response to wait ‘5 hours; no maintenance’ or they said they didn’t understand English. Overall, no help whatsoever. The food was just abysmal. As we were all inclusive we expected to be eating at the hotel for our meals. However the selection is poor. I reccommend anyone with allergies or intolerances to avoid eating here, as none of the food is labelled so you’re unable to know what it is. The food certainly doesn’t resemble what they say it is either. You get a basic and bland choice of 4 hot dishes which is usually rice and some form of meat in a sauce or fish. And the rest is salad. The selection of drinks are also poor, vodka, white wine, red wine or beer. Which also finishes at 10pm. The entertainment provided was Turkish dancing one day a week. I felt as if this hotel had a dislike for British people. This was clear based on our previous encounters and also at the bar as despite queuing longer than others, we were served last. The restaurant staff were intimidating, and rude. This holiday was absolutely shocking and I can say we wouldn’t return to this hotel, nor recommend any of our friends or family to. The only pros for this hotel was the location which was about a 5 minute walk from shops, bars and restaurants and a 10 minute walk to the beach, and the air con.

Just spent a week at this hotel and cannot recommend it highly enough. The food is absolutely amazing - breakfast, lunch, afternoon coffee and cakes, and evening meal. Truly all inclusive for drinks (soft and alcoholic) 10am-10pm. But such a laid-back, relaxed place. Helped by the wonderful surroundings and the early July sun. Rooms kept immaculate, fresh bedding and towels every day. Pool is so clean, and as a Brit travelling the language barrier may put off some if problems are encountered, not here. My air-con packed-up on the first night (and it is a necessity here), no problem. Within 10 minutes of reporting it, had a new room with working air-con and helpers to move my stuff if needed. Location is perfect, a (slow in the heat) 15 minute walk into the heart of Kemer and it's amazing beaches.

Even it is an ALL inclusive hotel you will not feel this as properly and facts which prove that are listed below: - Wifi surcharge; - Food - on certain time you have to go for food (no snaks between): Breackfast from 8 - 10 Lunch from 12.30 - 13.30 Afternoon tea 16.30 - 17.30 Dinner 19.30 - 21.00 - Drinks - very limited range of free drinks. Free drinks include beer, wine and vodka. If you want some coctails you have to pay. - Beach - there is a public beach which is very unsefty as there are too many thefts around (it is not an exagerration). Additionally, I need to point out that it is a stone beach so very uncomfortable laying down without a beach chair, so you have to pay 15TRY per beach chair/one stay, not one day. If you go in the morning and take a beach chair for 15 TRY for 2 hours stay, later when you return again they ask to pay anotehr 15 TRY for one beach chair/one stay. - The pool swimm - its allowed to be in use just from 7 to 19, no earlier no later.

Me and my girlfriend spent 2 weeks in hotel. Very good value for money (all inclusive). The hotel is near to the city (5 min walk to the nearest shops) and near to the beach (10 min walk). You can choose between city beach (15 TL/day) or private (hotel) beaches (from 45TL to 100TL/day). Hotel also has its own swimming pool which is very clean and you can allways find free sunbeds. There is a bar at the swimming pool. Man at reception (his name is Max) was allways ready to help us with information. Rooms have balcony and are cleaned every day, towels also changed every day. Food is very tasty. You can choose among different kinds of salami, cheese, omlettes, fruit, main dishes, salats,.... At lunch and dinner there is also soup. Personel is very friendly and professional. Once a week there is dinner at the pool terrace and music with DJ. I would like to say thanks to personel of the hotel and I hope we see again. Boris from Slovenia and Natalia from Samara (Russia).

Great 👍 everything was fine. Hotel stuff are Great. If you want great hotel with good price book this hotel. Beach is 15minu from hotel but is not far away and they have great swiming pool so 5/5. Great

Прекрасный отель...все, все в нем отлично, приветливый персонал, уютные номера, вкусная еда, очень надеюсь что когда нибудь побываю еще раз в этом отеле...Спасибо за шикарный отдых всем работникам отеля

Отель хороший, расположен недалеко от моря (минут 10-15). Персонал на ресепшене очень приветливый, две девушки русскоговорящие. Отдыхали по системе все включено. Еда прекрасная, разнообразная, очень вкусная. Каждый были фрукты: апельсины, дыня, арбуз, персики. Несколько раз была черешня. Вино хорошее и белое и красное. В отеле хороший бассейн. Звезду снизила за номера. Они маленькие и, к сожалению, их не убирают. Чтобы убрали номер и поменяли полотенца, нужно попросить. Но на ресепшене персонал приветливый, можно обратиться, они все сделают 😊

Öncelikle otel çok temiz gerçekten ve musteri kalitesi bakımından belli bir düzeyde herkes kendi halinde çok elit bir otel. Burdan otelin aşçisi Ordulu ustamiz Zikretullah beye sonsuz teşekkürlerimi sunuyorum hayatimda bu kadar mutevazi egosu alınmış bir usta gormedim ayni zamanda eli çok çok lezzetli benim için yaptığınız omletleri unutmayacağım iyiki sizi tanıdım ayni zamanda restoran şefi Eyvaz beye de tesekkurlerimi sunuyorum nezaketi durusu bizi karsilamasiyla gonlumuzu fethetti sırf bu otel ve çalışanların tutumundan oturu Kemere bir kez daha gitmek isterim . Kemere gitmek isterseniz hic tereddüt etmeden Havana oteli seçebilirsiniz hicbir otelde havuza girmeyen ben bu otelin havuzuna her gün girdim her açıdan muazzam bir otel

Добрый день! Довольно долго выбирали отель, остановились на этом из-за хорошей оценки за расположение и неплохих отзывов про еду. Кратко - того не стоит, но старались не обращать внимания во время отдыха. Теперь обо всём по порядку. Приезжали поздно (как все из Москвы, т.к. поздний вылет). При заселении не дали даже воды, заселили сначала в номер с 2мя соединёнными кроватями (мы-пара, такое спальное место неудобно), затем дали номер с общей кроватью на первом этаже около туалета (туалет не был проблемой, а вот расположение над "рестораном" было ещё какой проблемой - в 7.20-7.30 утра персонал начинал готовиться к завтраку, гремел приборами и очень громко разговаривал.) Номер крошечный, полотенца меняют каждый день, но возникал вопрос к их чистоте, пол нам не мыли, дверь у номера какая-то тонкая, прилегала не плотно, из-за этого было слышно почти всё, что происходит на ресэпшн/у бассейна. ВОДЫ ГОРЯЧЕЙ НЕТ ПОЧТИ ВЕСЬ ДЕНЬ. Моешься чуть тёплой и надеешься попасть на час-два горячей воды в районе 7 часов вечера. Персонал не хамский, но и не приветливый, ни на какие вопросы ответа не знает, настойчиво рекомендует услуги своего знакомого с экскурсиями. Вай-фай платный, но хороший. Для меня загадка, почему при такой цене тура нельзя зашить его стоимость в проживание. По еде - завтраки неплохие, но супер однообразные, благо, рядом Макдональдс и Старбакс, можно разнообразить утро булкой. Обеды и ужины средние, не на 4ку, даже в турецкую ночь было невкусно. Есть фрукты - арбузы, дыни, сливы и персики, сладости невкусные, пахлава была раз - на турецкую ночь, на следующий день доедали остатки. Вино ужасное, пиво терпимое, воду набирать из кулеров не решились, покупали бутилированную. Соки порошковые, кофе порошковый, вкусный заваренный чай только в моменты завтрака/обеда/ужина. В отеле спокойно, т.к. нет анимации, нет своего пляжа, нет пляжных полотенец. Симпатичная зона у бассейна, чтобы переждать жару в тени, хорошее расположение - в пешей доступности есть Мигрос, остановка до Анталии/Кириша. Есть опыт 5ки в Сиде и 3ки в Мармарисе, по ощущениям, отель на слабую почище троечку, ищите другие варианты, но ориентируйтесь на расположение Хаваны.