Aigis Suites Kea

The worst experience in terms of customer service and hospitality! We visited the premises for a weekend , 2 nights, Friday and Saturday, with my husband. Our room was supposed to be a junior suite with sea view. In reality it was a room with an open veranda as an extension to the pool area. The pool area was indeed overlooking the sea. We could spot the sea standing up on our veranda, or sitting up on our bed, however, as the room was at the pool area, rather than us admiring the sea, we ourselves would be admired by the guests sitting in the pool area if we left our room door open or were sitting outside. The room offered no privacy whatsoever, especially at night with the lights on. Our biggest issue however was not the sea view, rather the fact that the hotel had very loud music on the pool area from 19:30 until past midnight. Right outside our room stood one of the speakers. When we asked the management on Friday to lower the volume so we could sleep we got the answer that this is the character of the hotel and that we are lucky they didn't have a live event planned for the weekend. They also offered us a refund and told us to go find another hotel for the weekend on the island (that was on Friday evening at 21:00, at the weekend of 19-21 July, when everything is of course fully booked), They ironically even offered to look for us, which we asked them to do, of course with no luck. To top it up, the room had a veranda glass door and a window and neither of them had any shutters fitted. There was only a white cotton curtain, meaning that there was light coming in 24 hours a day, at crack of dawn, and during the night as the pool area was lit at all times. When we pointed this out to the staff on Saturday morning, we were told that they provide sleeping masks! So we had to sleep both nights with earplugs and a sleeping mask! Finally, the bed was situated in the middle of the room. There was no provision for a plug next to the bed for a phone charger, neither was there a headlight if you wanted to read a book. The whole design was mostly pretence rather than actually thinking of what a guest may need to relax and be comfortable. So, if you are looking for a calm and quiet holiday where you can rest and relax, you may want to avoid this hotel. This is a pretentious party hotel/bar/club.

(Version française ci-dessous) [ENGLISH] I sparingly post reviews but felt compelled to do it for this hidden gem. Aigis Suite is a boutique hotel in Vourkari, on the island of Kea (also called Tzia). But not just any kind of boutique hotel ! I have been travelling all over Greece over the past four years and for me Aigis is a unique combination of Greek hospitality, breathtaking view and luxury resort. Yes it is hidden on the top of a hill and the road to reach it is an adventure. But it makes it even more rewarding and gives you that feeling of exclusivity which is enhanced by its small size. It is a small paradise which you will only leave the time of a dinner in Vourkari. More than being a guest in a boutique hotel I felt like being invited by a couple of friends for the weekend in their luxury villa to enjoy the sunset, sipping cocktails while enjoying the music and improvising a party by the pool. This is the Aigis experience which Lisa and Takis create with passion. [FRENCH] Je ne poste que rarement des avis mais cette pépite le mérite. Aigis Suite est un boutique hotel situé au-dessus de Vourkari, sur l’ile de Kea (aussi appelée Tzia). Mais pas n’importe quel boutique hotel ! J’ai activement exploré la Grèce ces quatre dernières années et pour moi Aigis est la combinaison unique de l’hospitalité grecque, d’une vue à couper le souffle et d’une villa de luxe. Oui l’hôtel est perché sur une colline et le chemin pour y arriver a surpris le français que je suis. Mais cela ne fait que rendre l’expérience plus enrichissante et vous donne l’impression d’atteindre un endroit très exclusif, réservé à quelques happy few. C’est un petit paradis que vous ne quitterez que le temps d’un dîner sur le port de Vourkari. Pendant quelques jours j’ai eu l’impression d’être plus qu’un simple client, mais plutôt un ami de la famille, invité pour quelques jours dans une villa de luxe. J’ai profité du coucher de soleil en sirotant des cocktails et en dansant au bord de la piscine comme je le ferai avec des amis. C’est ça l’expérience Aigis Suites que Lisa et Takis partagent avec passion.