Castle at Moloka'i Shores

It was sufficiently clean but everything was dated. Caulking in the shower and kitchen were starting to separate. Coffee maker, hair dryer, bedroom closet door did not work. Refrigerator was very clean and nice. The location close to Kaunakakai and various eating and shopping spots is great. The grounds and proximity to the beach are also very nice.

I arrived at night and didn’t realize there wasn’t a front desk. My phone had no signal, so I couldn’t make a call. A guy who lived there was outside and let me borrow his phone, so I was then able to call and get instructions. There was apparently a key box, and they gave me the code. However, I couldn’t figure out how to open the key box, so I went back to that same guy, and, between the two of us, we figured it out. It was very frustrating getting inside, but once I did, I really liked the accommodations. It also took me a few days to acclimate with no air conditioning, as the place was hot for a couple of days getting aired out. Very pretty place though and a great location!

It was okay but a much larger fee than we really wanted to pay, but was the same as other properties in the area.

The office is not good at communicating with their customers. The close before the stated office hours, they do not return phone calls and do not follow through on their commitments. The office called me because they claimed ******* did not charge extra fees, even though I was charged more than the rate of the room for cleaning. I relented amd let them charge me an additional fee, as I was already on my island hopping trip and would be unable to book anything so last minute. The office associate verified my email address on file and told me that I would receive a receipt. That was 2 weeks ago. Unresponsive and unreliable describes this hotel and its office workers.

I liked how I was contacted prior to checking in about the cleaning fees. Also liked the checking in process. Because of work and my short stay I couldn’t enjoy the property but I remembered from previous stay. Would love the ability to have a later check out at 11 instead of 10

The cleaning charge that was greater than the hotel cost for a single night stay was astounding. And the fact that the hotel staff called incessantly to make me pay the bill before check in, while I was in the middle of work in a remote area on the island, was highly irritating. Towels with huge holes in was also an unpleasant surprise.