Despo

Room Facilities Bed. We were supplied one pillow each. The bedding was very old (I would suggest 1990s at the latest) and showing its age with frays and threads hanging from the blankets. There were stains and what looked like bodily fluid on one of the blankets, luckily, there was no need for use of a blanket due to the heat. There was a loose nail sticking out of the bed frame which I cut my leg on. Cleanliness. The hotel claimed that towels would be changed every two days and bedding every three days. This was not the case. On day three (evening) we had to complain to reception that our room had not been cleaned, towels and bedding not changed and bins not emptied in the room or bathroom since we had arrived. We were told it was okay because the cleaner "had told reception that she did not clean our room". On day four our room was "cleaned", our bins were emptied, dirt pushed to another part of the floor and our towels were changed. Our bedding did not get changed, the sheets were simply refolded and the blanket with bodily fluid put back onto the bed and folded in a deliberate fashion to hide the stain! I had to take a brush from the cleaners trolley left in the corridor to sweep the room correctly myself. This was the one and only visit from the cleaners we had in seven days. Electrics. There was an electrical plug socket hanging out of the wall with wires exposed next to the bed. The light fittings were clearly from the late 80s, early 90s and the chrome covering had peeled from them. Very cheap and tacky looking. Aircon. We were surprised to learn that we had to pay extra for use of the aircon (8 Euros per day) despite no asterix to denote additional charges stated on the booking and spec details for a standard room on Tui website! We later learned from other guests that the aircon units in their rooms did not work, instead they simply leaked a pool of water onto their floors (and they were still charged for the use of them). Bathroom. The en suite had no plugs in the sink or bath, the shower head hung in a dated and loose wall fitting which moved under water pressure. This resulted in having to hold the showerhead when showering. A 1980s wall mounted hairdryer was in the en suite next to two large kitchen fluorescent 4ft long bulbs repurposed as mirror lights. The hair dryer only worked if we constantly held down the power button as the spring within the power switch probably gave way in the late 90s. Wifi. It was stated that we had wifi but this was not the case, neither in the room or in the communal areas. A wifi network for 'Hotel Despo' was showing but we could not connect to it on any of the three phones/tablet that we had with us, we would simply get an error message. Balcony. We had a lovely view from our balcony of the mountain and old village of Gouves to the rear of the hotel, however, the chairs on the balcony were cheap plastic garden chairs. On day three of our stay whilst sitting on the balcony enjoying the v

Awful hotel. I would not recommend at all. Not only was the room not safe and dirty the food was atrocious. The evening meal contained the most disgusting slop that had an awful smell, the lunch comprised of recooked/over cooked fries everyday. The salads were the same salads put out everyday, by the end of the week they began growing mold. The plates, glasses and cutlery was dirty, you had to play a game of find the clean crockery, in the end we ate out every night as we just couldn't stomach that food. Apparently room is cleaned daily, towels every 2 days, bedding every 3, this is absolutely not the case, we had to ask reception twice for clean towels!! Bedding wasn't changed the whole 7 days there. Also you have to pay 8 euros per day for Aircon, not clear in the holiday booking. The all inclusive drinks are very restricted to cheap watered down beer and wine, really not great at all. The pool was okay but as the week went on you could see it become more cloudy. The WiFi rarely works and there is a really dangerous road to cross to go to the beach, I would hate to have had young kids with me trying to cross the gauntlet everyday. The management/owners sit in the bar and food areas and just scowl at guests, not friendly or comfortable at all. Not the relaxing holiday we had hoped for, I would not recommend, particularly for families as there is absolutely nothing there for them. Crete is a lovely little island but I would highly recommend looking for somewhere else to stay and steer clear of this place.

All I can say about this so called hotel is Do Not Even go there, if you do it will be on your own back and you wished you had taken a serious approach to booking your holiday . I never complain only when I feel I have been conned! . All inclusive my foot drinks were like acid the food I was heaving!! Probably the miserable man with glasses behind the bar who looks down on you and couldn't understand any order we asked for it was like a quiz game but very very frustrating,I say sack him!!! I'm sorry if I offend anyone but I have been doing all inclusive in many countries for over 20 years this was like been at school dinners or even what I can imagine prison is like . My big gripe is it cost me over £500 to take my family outside the hotel to eat .There is only so much sprouts and fish fingers a man can take . My last meal was uncooked chips with rock hard fish fingers,not holiday food I'm sure . Please take note this is not a vendetta as I said I've been robbed .