Pongwe Bay Resort

This was our second visit to Pongwe Bay resort. It still is a beautiful resort, with fantastic staff. A few points of attention: the food in both restaurants. We had hoped that there would be a little more variety, especially in the jetty restaurant. But there is a small menu. Which means that vegetarians and meat eaters in particular don't have much choice. Loud guests: there was large group they were loud. There were shouts and yelling at each other from a great distance. There was so much commotion that we thought something was going on, that we even went to the manager. But this group was not held accountable for their behavior. Very unfortunate because all that shouting meant that other guests couldn't really relax. I would like to end on a positive note by saying that we really appreciated being allowed to check out late without any extra charges.

RACIST HOTEL STAFF & GENRAL MANAGER (Marcus) I am writing to express my disappointment with the poor customer service and overall experience. There were numerous aunts and insects on the premises and bed sheets which made our stay uncomfortable and unpleasant and wanted to leave hotel earlier in which they confirmed to us that refund for the rest of the stay will be completed upon check out .however later we received email that no refund The experience was extremely frustrating as as When we tried to communicate with the General manager (Marcus), which eventually learned that he is so Racist against arabs; he yelled at us and refused to make any refund as promised upon check out ! And hung up the phone as soon as he found out we were Arab as his behavior became blatantly disrespectful. He began to mock us by using Arabic words in a rude and sarcastic manner, as if he was making fun of our identity and culture. This conduct was not only unprofessional but also deeply discriminatory. Based on this experience, I would not recommend this place to anyone. The lack of hygiene and professionalism, poor service, and disregard and for customer satisfaction were beyond disappointing.

Small and perfectly formed. My husband and I stayed for 10 days in June and had a fabulous time. Gardens and pool area are stunning and immaculately maintained. The Club jetty is a lovely recent addition giving an additional bar and restaurant. The staff are genuinely friendly and can’t do enough for you. If you’re looking for a boutique hotel for a relaxing stay, I’d recommend Pongwe Bay Resort to anyone.

We had an unforgettable stay at Pongwe Bay Resort! This hidden gem offers a truly tranquil escape with its stunning swimming pool and beautiful surroundings. Our room was spacious, clean, and cozy, decorated with elegance for ultimate comfort. The staff at Pongwe Bay Resort were exceptionally friendly and went above and beyond to ensure our stay was enjoyable. The beachfront location was picturesque and serene, ideal for leisurely walks and sunbathing. While swimming in the sea was affected by the tide, the resort compensated with a fantastic pool and water sports. Dining at the on-site restaurant was a highlight, especially the unique experience at the pier restaurant with breathtaking ocean views. The food was delicious, though some prices, like for beer, were a bit high. The resort's traditional architecture and well-maintained gardens added to its charm. Despite limited internet access in rooms, this minor drawback was overshadowed by the resort's many positive attributes. Go check the fitness center on the beach… that’s a must see. For anyone seeking a peaceful and authentic getaway with excellent service and stunning scenery after a safari or Kilimanjaro climb, Pongwe Bay Resort is an excellent choice. We can't wait to return! On the contrary, steer clear of activities promoted by Mr. Zanzibar at the resort, claiming to be 'the most affordable travel agency in Zanzibar.' Despite their low prices, they offer nothing but disappointment. Opting for their Silver package Safari Blue, we were greeted by a dilapidated boat with a dysfunctional sail, barely holding together with patches. Snorkeling in deep waters was lackluster, with only a few fish lured by chunks of watermelon, amidst the constant risk of being squeezed between other boats. The sandbank resembled a chaotic parking lot with over 40 vessels, and the nearby island coerced visitors into pricey souvenir shops, even charging for basic amenities like toilets ($1). While reputable agencies like Safari Blue offer genuine adventures and quality experiences, Mr. Zanzibar provides a dismal imitation at best. Expect dolphin encounters overshadowed by noisy boats and a relentless focus on extracting money from unsuspecting tourists, rather than delivering promised adventures.

The best accomodation in my life… the resort was excellent, the staff absolutely perfect, very king and very implicated. Also, the managers are doing their job very very good, all the staff deserve a raise in thei sallary!! I will for certain come back!

First time to visit Zanzibar. I've always wanted to and glad that we finally did it. Boy, it's all the patient needed. Simply the best. It's worth all the cents. The cleanliness of the place, the professional staff, the rooms are simply amazing.