Tài Khoản Khách
ngày 27 tháng 10 năm 2024
This was our second visit to Porto Sani having previously come during peak July season a few years ago. Many aspects of the hotel remain very impressive: - it is a very attractive hotel and resort throughout, with fantastically maintained buildings and gardens. - the effect of the multi hotel with their own identity/one resort concept is that it has the feeling of being a small town, with the marina providing a lovely focal point, rather than just another soulless hotel that could be anywhere. - the breadth of facilities and activities available is impressive. The football academy in particular wipes the floor with anything offered by equivalent hotels. - the number of restaurant choices is excellent, and the ability to make use of the options at the other resort hotels is a great feature. There was however a slightly different vibe in the October half term to that experienced over the summer. The hotel is very clearly in wind down mode, with staff visibility and service levels (around the pool, at the beach, in restaurants) far below that on show in the summer and we experienced a number of other frustrations given the expectations set by the price point / high end 5* status: - access to activities / facilities / restaurants: in the October half term, there is almost no real time availability at any of the popular activities (tree top adventure, Bear Grylls camp, kids club, evening restaurants). Unless you have the foresight to book 4-6 weeks in advance, expect disappointment. Plenty of the repeat visitors have figured this out meaning those visiting for the first time arrive to find a lot of the big selling points to the resort just aren't available, with staff effectively blaming the guests for not booking sooner. As word spreads, all that will happen is 4-6 weeks becomes 8-10 weeks. - F&B programme: notwithstanding that the choice is great, the dine around/credit system (adopted in place of the all inclusive approach at obvious rival hotels) can leave a bad taste and can be quite deceptive. The 'included set menu' options are often quite limited and seem designed to draw you to the far superior a la Carte options which are priced ludicrously: with the 'credit' insufficient to even cover the most basic dish (EUR 25 for a Greek salad, EUR ). The fact unused credit can not be applied to drinks with meals is also bizarre. - Cost: several other reviews have commented but the Sani takes 'captive resort' pricing to the extreme: no complimentary water at meals; EUR7.5 for basic water, for a coffee; EUR 13 for a kids milkshake; EUR20 for a glass of local wine; EUR13 for a bowl of fries...
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