Robert d
ngày 12 tháng 12 năm 2024
An absolute disgrace. The staff in virtually every area show a complete lack of customer service. Their attitude is appallingly rude, with only a rare few exceptions showing competence or professionalism. Reception staff are arrogant and blatantly dishonest, and the maintenance team is no better. For three days, there was no running water, and despite repeatedly informing staff, no action was taken to resolve the issue. When I requested to speak to the manager, I was flatly refused and told she had “gone home”—a clear sign of poor leadership and accountability. This establishment is nowhere near a 4-star standard. I have traveled extensively in developing countries, and this is, without doubt, one of the worst experiences I have encountered in terms of staff attitude and service quality. The only redeeming features were the fresh and tasty food at the restaurant and the beautiful beach in the area. Beyond that, this place is an utter failure.
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