Karuizawa Prince Hotel West

Back to this hotel for 2nd time. Close to shopping outlets. After a day of travelling and walking, good to be back for an onsen.

Traveling with 2 teenagers. This is not a suitable place for them. Check in at 3pm. You can check your luggage early. But, during this waiting time, you can only go for outlet shopping. Sadly, not for teenagers ! Staff are fine but quite fixed. For example, we arrived at 1030 and one teenager asked for using gym. They said no. It's his birthday, none is happy about this. At the early evening, I found you need to pay 2000 yean for each use of gym and hot spring. I feel this is silly. You are charging us anyway why not let us use and pay? Cottage: is cute and cozy but extremely oldx3. I think you can describe a vantage cottage. Clean but a bit of natural symphony from outside. Buffet dinner: selection if food was ok. Western, Chinese and Japanese. But certainly the entire area are a bit of pricy. 9000 yean plus 18% charges. If you dont have a choice , this is acceptable. Or you can choose to eat early at the outlet area. Hot spring: outdoor and indoor. Very nice setting but you pay 2000 per use. Overall, this area is pretty pricy. But if you are here to chill this should be nice but with teenagers I would say they rather live in Tokyo like a cheap hotel not this. They don't appreciate this at all. I still appreciate the service and the experience.

the air-con is centralised control, feel very hot even we open the window; the wifi is very slow, even cannot support to watch a youtube video at night; the water is not very hot too; if you like to smoke, prepare your leg to walk a far distance. On the other hand, the convenience store in the hotel is good.

I enjoyed the great service and the always helpful stuff. Onsen was clean and comfortable. Would recommend to stay.

The overall environment is very good and chill, the customer service are nice, polite, patient and helpful. The restaurant are very good food delicious. The shopping outlet is good for crazy shopping and wandering. The overall experience is wonderful for leisure and chill trip.

Nature lover will love this! though raining on the day of my stay, it is still amazing