Green Mountain 5* Hotel

Very Rude staff. Asked for a spare hotel key and was told i need to pay 50Zl for it, not 5 star experiance,

It's not a 5 star hotel. It's too expensive for what it is offering. The only positive thing was a breakfast. The rest is so so. Because of the many cars parked in front of the buildings seem very chaotic, the apartment was very basic, the area outside the hotel also.

Up on the hill it’s hard to walk into hotel. Shower is only handy cap style and isn’t to good technical condition. No normal ventilation in bathroom.

NOT service as a 5 star Hotel . Menu in green restaurant is not same as on home page , and we had to leave without ordering food , since waitress did not speak any English. It should state on web site that hotel only welcome’s polish families with children . Not any nice place to be - for any other guest - breakfast buffet, pool , lobby bar and restaurant all has the atmosphere of a child care facility.

We were here for 5 nights and had quite an enjoyable stay with a very nice room with a balcony and a Sniezka mountain view. The location on the outskirts of town had the advantage of being close to some of the main walking trails but the disadvantage of no easy access into town. The Hotel is extremely family orientated (Atleast this time of year) which is a bit problematical as there is only one bar and two restaurants which is not enough for an establishment of this size. The existing bar and restaurants also lack much ambience. The facilities are stretched and while good, the two breakfast sittings were extremely busy. When we opted for a la carte in the evening the menu was very limited and just designated tables in the main buffet restaurant with near zero ambience. The Italian is not a lot better and is basically a big cafeteria. What this hotel desperately needs is two or three bars including something like a roof bar/restaurant which takes advantage of its wonderful position and is preferably child free. The lack of this kind of facility or a proper a la carte restaurant ( apart from the Italian) lets this hotel down. We found ourselves having to go out of the Hotel every evening as there were such limited options within the Hotel, much to our disappointment. Although a nice Hotel it is plainly not 5 star for many reasons. Incidentally we noted there was no hand cream provided in the rooms and the existing toiletries were not replenished unless specifically requested. We found ourselves having to go out in the evening as there was very little to keep us there in one bar or restaurant usually over-run with children. We hope management read these reviews and takes them as constructive feedback because the Hotel is good but could be so much better.

To reiterate what some of the previous reviewers have noted, this is definitely not a 5* hotel, neither by international nor Polish measures. I’d rate it maybe as a strong 3* / weak 4*. Where I think this hotel falls short of most is in customer service. Pros: - The location is in a pleasant secluded area, right next to the starting point of a popular hiking trail up to the Sniezka hill. - Breakfast buffet had a decent selection for a continental breakfast. Due to overcrowding, they split breakfast into two slots and you have to tell them which once you’ll be taking in advance. Cons: - I stayed in the two-story suite. While the room was clean, the quality of furniture and interior design seemed Ibis-style cheap (comparing it to what I would have expected at a supposedly 5* hotel). The king size bed was pretty comfortable, though. - Housekeeping service did not replace toiletries even once during a three-night stay. I believe they also did not replenish the two complimentary water bottles. - Room service never took my calls, despite attempts to reach them several times. - They host live shows for children in the main lobby which was always very loud and crowded. In general, the hotel seems to cater primarily to families with young children, so be aware if you don’t fit into this demographic. - Similarly, room sound insulation is not that great. I was woken up by sounds of children sprinting through the hallways. - At check-in they give you a little piece of paper that you can apparently exchange for a towel at their pool. When I was leaving on the last day, I simply left this sheet of paper in the room. Upon check-out, I was harassed by the clerk who demanded that I return it to them. I told him it’s been left in the room, and instead of simply acknowledging this as a fact and having somebody collect it later, he threatened to charge me with a PLN 100 penalty for having lost it, or else demanded I bring it to him. I was never informed about the urgency of having to return a little piece of paper they give you at check-in along with the hotel keys and other brochures; neither did I ever consent to secure it with a cash deposit / penalty (apparently, it says so in fine print on the card). Also, is it really wise to threaten your guests with cash penalties when they tell you they don’t have the towel card on them but, instead, it’s been left in the room? Is the default assumption you’re there to steal a pool towel when you’re paying PLN 900 a night? I later spoke with the hotel manager who confirmed this is indeed their approach, so the issue is systematic. I found this situation very problematic, both from a customer service and honest dealing perspective. Seems to me this is how the hotel makes extra income, by charging guests for lost towel cards. - Same clerk at first requested I pay triple what my bill really was (without showing me the bill). When I made him check, he walked it back and presented me with the actual bill.