The Lumos Deluxe Resort Hotel & Spa

Essen war sehr gut ausser getränke bedienung war alles supi

Travelled for 9 nights as a family of 5. We opted for two rooms, rooms are cleaned daily with fresh towels. You can request extra blankets and pillows if needed. On arrival mini bar is stocked up with cans of fizzy pop, juice and water. Water filled up daily. There are fridges scattered around the hotel with bottled water. Lobby bar open 24 hours, great cocktails, millshakes and slushes. There is a nice passetrie with cakes, milkshakes, yoghurts, baby foods and coffee. The sharwarma at the snack bar is really good. There is ice lollies on the beach and around the pool for an hour a day. Also there is food available at the beach. The restaurant is ok but gets repetative! Bbq food is the best and we really enjoyed the turkish night and the turkish kebabs. The man at the spa can be intimidating he tried to pull me from the lift but we reported him and he didnt bother us again. Also the lady at reception and guest services are very rude but apart from them All the other staff are lovely. We opted for a private transfer which took just over 2 hours! There is a few shops outside the hotel and you can get on a bus to alanya for more shops. Also a big supermarket outside of the hotel. We didnt try the a la carte so i cant comment on that one. We had a lovely stay here but the long transfer has put us off coming again!

Absolutely amazing hotel. Really couldn’t ask for more. Luckily the weather turned out to be better than we expected too. So much lovely food all the time, even at midnight. Amazing staff. Beach very close. Spa & gym facilities available. Had a wonderful time. Would recommend to everyone!

Our first visit to Turkiye and this hotel. Let's start with the positive: Housekeeping: Always greet you with a smile and work hard. Anything extra you need is delivered straight away. Cleaning Team: They work so hard round the pool areas and inside the hotel, keeping it spotless. One lady removed a rat that one of the cats was playing without being asked. They always smile even though they have a hard job. Restaurant staff: Hard working, they never stop. Will clear a table quickly so you can eat and always welcoming. Bar Staff: Never was there a big queue for drinks. They would all remember you and how you liked your drinks and made sure to check if you wanted a top-up. Life Guards: They look after the pools so well and make sure everyone is safe. A couple of times we were there , hey had to dive in to get people from the slides. You can also sit and have a chat with them and make sure to grab them a drink. Entertainment Team: Welcoming and friendl, get everyone to join in but not too pushy. Remember your name. There is a range of things for all people. Food: The food is lovely, it's always being topped up and there is plenty to choose from. The grill outside was beautifully cooked. Yes, it can be a bit repetitive, but they have to cater for some many people, and I think they do this well. The deserts are to die for. Now the negatives: Transfer: 3 and a half hours to arrive and 4 hours going back, and this was on the speedy transfer. It's too long to get there. I would definitely recommend a private transfer. Check-in: What a disaster check-in was, we had booked 2 x 2 family rooms. I handed the paperwork over that clearly stated this and were not given the rooms we had booked. Our names were not put down correctly for the rooms, and we spent the first 2 hours after arriving, going back and forth to reception, trying to get sorted. One of the rooms given was a deluxe. When I complained, I was told we had to wait until the morning when Managers were in to change as the hotel was full. So where was the room I booked if full? The WiFi then didn't work, which was vital for us as our phones didn't work in Turkiye and we needed to know where all our party was. It took 8 attempts walking back and forth to reception to get sorted. The next morning, we tried to get rooms sorted (more on the rooms to come) and were told no as the hotel was full, I asked to speak to a Manager and was told they can't do anything as the hotel was full. So again, where was the room I paid for? Eventually, one of the holiday reps found us and said he had sorted another room. This took up so much of our morning and not a great start to our holiday. Rooms: These are not 5 star rooms. We were given a dark and dingy room above the bar that is called the Gypsy Lounge. The noise was so loud you felt like you were sitting in the bar. Then the nightclub across the road started at 11pm and didn't stop until 3am, no sleep the whole time we were there. Our second room was directly above,

The food is very delicious, I stayed in the fourth floor and the lift is always accessible. Friendly staff and always happy to help. The receptionist are very helpful and supportive. Calm environment and great outdoor activities and swimming pool. I recommend the hotel.100%