Lilla Summer Retreat @ Bentong

I booked 3d2n for family events, and the place was fully booked as it was school holiday and PH at the same time. Service staff were really nice and friendly, we felt immediately welcomed upon checked-in. The deposit has to be paid in cash ONLY upon check-in, so make sure you have some cash ready in your wallet. They provide buggy service to the hotel room, however many were broken so there’s only one operating so waiting time is prolonged but manageable. My kids love riding the buggy so that is also an attraction by itself. It’s cheaper to buy breakfast on Trip apps than at the receptionist. The location is very remote and food delivery apps will not deliver here. There’s also no lunch and dinner service available unless you book way ahead before coming. So for lunch and dinner time we have to go out, it has become very inconvenient as we planned to stay longer inside and enjoyed the facility than eating outside. The overall facilities are nice, it is a very spacious place where we could conduct a lot of activities for the kids, from swimming to badminton to indoor games and not to mention hike in the morning - mind you the hiking is not-beginner-level. However there are some challenges we faced during our stay. One of the rooms that we booked has water issue, at night the water just stopped flowing. And on the second night, there is an unfortunate power outage caused by faulty electrical equipment that resulted to about 6 hours of blackout in few rooms and also the clubhouse. It is understandable and commendable that they tried to fix the issue a quick as they can, and service staff on the ground handled the communication well by keeping us updated with the repair progress, and even accommodate us as best they could. However it is still very unpleasant experience to stay in the dark and also our program has to be cancelled due to this unfortunate event. Overall the kids enjoyed their stay here. And the staff are also very helpful. With the price we pay it is worth the stay and hope this place can improve further, especially when handling full house booking during peak season.

Rooms were decent. Service from front counter was very good. They have good response to phone calls. They have buggy service that can take you around the place. Had unpleasent experience with food. Hope this place can improve on their food taste. Below average for the food price that is paid.

I just didn’t stay there couse i cancel the trip but i cannot claim back my money and the girl that answered my call so rude thanks anyway

Disappointed booking experience with Trip.com to Karak Orchard Resort. Booking transaction completed with E-receipt given but resort didn't receive the booking. Room is clean and tidy. Facilities are old and not so well maintain. Breakfast is pretty standard, nothing too special.

Wonderful place to chill

Nice room and spacious. Suitable for family with kids.