Montage Kapalua Bay

Today is our last day after spending 10 here. The accommodations are amazing. Room is clean, comfortable and well supplied. Bed is super comfortable. Service is amazing all around - we lacked for nothing. The only complaint - there is MAJOR construction in progress, with one tower completely wrapped in tarps. On the other side, there is a remodel of a unit in progress. The entire time we have been here has been hammering and tile saw. It is LOUD! We just finished a major renovation at home, and are in the middle of a development that has had heavy construction for 6 days a week for the last year. We were specifically looking forward to being away from construction noise. For the money we spent to be here, the fact that it wasn’t disclosed anywhere is very disappointing. We were planning to rebook but will definitely discuss the renos with concierge prior. They were just out here looking at samples of pool tile also - and judging from the state of the pools and update is coming on those as well. Also keeping an eye on how the recent change in ownership will affect the Montage. After years of staying in VRBOs here, we are enjoying the splurge on the luxury and hope that it doesn’t change to more Holiday Inn accommodations. Finally, swim in the pool that connects with the one closest to ocean at your own risk. Despite common sense AND signage, we saw one family consistently swimming with littles without swim diapers. Get your chairs early in the adult more secluded areas or if you end up down at that deck, maybe don’t swim in that pool. Obviously not the hotels fault but just beware.

We had a great stay at the Montage with 9 people - 4 adults and 5 kids ages 11-16. We booked our room directly through a villa owner and had a great bunk room for all the kids and 2 master suites. Having a laundry room and full kitchen in the villa was amazing! The property is lovely and the staff were amazing. We were there over Christmas break and had to reserve chairs at 7am everyday, but I think that is only for that week. The staff said they’ve never seen it that busy before. The pools are amazing - the kids had a blast. The staff there is very low-key and really give the kids free rein. The water is heated to 79 so not too hot and still refreshing when you jump in. And the pools don’t close so you can swim any time of day, which the kids loved. There are lots of waitstaff at the pool and we had plenty of drinks and lunch at the pool everyday. Kelsey and Anu were wonderful servers at the pool. The beach is about a 5-7 minute walk. Our kids who usually love to boogie board and snorkel and be in the ocean didn’t want to go to it. It’s very rocky and not sand once you get in the water. If you want a beach vacation this is not the place. Every night the adults went to the Hideaway for cocktails after dinner and loved the vibe there. It’s also a great spot for a casual dinner - we ate here one night and it was good. Jeremy the bartender took very good care of us - I don’t think I’ve ever seen another person work as hard as he did that week. We ate off-property every night except 1 night at Cane and Canoe and 1 night for room service. We did not have a good experience at Cane and Canoe for dinner, but the F&B Manager apologized and went out of his way to make it right. Our breakfast at Cane and Canoe was decent. Would highly-recommend Montage for a family vacation. I wouldn’t pick it for a couple’s trip/honeymoon since it’s more family-focused, but that may just because we were there during Christmas and there were 7 million kids. The staff, the pool, the views, and the villa accommodations make it a great family spot. Also, the amount of off-property dining within 10 minutes (car) is amazing. We will definitely be back.

We are currently staying at the Montage Kapalua bay. Overall the hotel is beautiful. The main point of this review is the seating issue at the pool. Guests claim pool chairs at 8am but do not start using them until 11 or not at all- making it impossible for other families to enjoy sitting by the pool. The hotel management is not willing to enforce a rule where chairs cannot be held in advance. So basically while we are paying an exorbitant amount of money to stay at this hotel we are asked to act like we are at a 3 star all inclusive Caribbean getaway, along with needing to set an alarm while on vacation just to secure chairs at the pool. We have stayed at numerous luxury hotels where the management has handled this issue with more grace.

An amazing residence with super friendly & helpful staff at all times. Breathtaking views and beautiful beach with excellent snorkelling. Truly magical experience and would recommend to anyone seeking to visit and stay in Maui. Thank you to all at the Montage for making our honeymoon so special.

Just a note to set expectations if you come here for the first time after other Montage experiences. We have been to 4 others. They were all amazing. But this one doesn’t live up to 5 star service. Solidly multiple notches below the others for service and food. Entrance and staff at the front. Very good. Expected level. Housekeeping. Same The food was meh at best. After the first day we started leaving the resort to eat. To compare. Cabo. Healdsburg. South Carolina. The food was a highlight. They brought us a $30 fruit boat with nasty fruit and then didn’t say anything when we left most of it in there. Pool attendants and service also meh. Same with spa area. If it was a three star resort I would rate it higher. But for a 5 star. Not even close to what I would expect.

We usually stay at the Ritz but decided to try the Montage. Best decision ever!! Our two bedroom suite was spectacular! We had everything we needed in our suite including laundry room, balcony ocean view, full kitchen, etc. The Montage provides the best customer service throughout the resort. Jeremy is amazing! We will definitely return!