The Westin Kansas City at Crown Center

不推薦，到店後説沒房，強行按排自行走到其他酒店喜來登。明顯差價攜程不退。攜程及酒店方均惡劣。

衞生很乾凈

What a run down, not well operated hotel. Our room keys didn’t work and we went down to the front desk three times to get replacement keys, none of which worked and then stood outside our room for 30 mins waiting for security. The lounge is only open during the week so don’t expect anything for your status.

Great location if you want to visit Union Station and the World War I museum, but the hotel is a little dated. We had a nice view from our window, but it was really dirty. Bar/Restaurant was actually pretty good. I'm not sure I would book again given other options in the area.

All staff were super polite and helpful- room was lovely and very clean - food was fabulous! Room service was correct and prompt. Valet parking excellent. Check in and out were quick and efficient. Slept really well on the Heavenly Bed - no noise in the room at all!

The hotel is beautiful and clean. It has a mall attached to it.. as well as some restaurants to include Starbucks,restaurants and a movie theater but they are more kid oriented. It is attached to a covered walk way that carries you to KC Union station. The customer service is great! Glen the bellman gives the best welcome and service while you are there!

We checked in at 6:20 PM on 7/16/2024. The room we were given was filthy, had not been cleaned , had cereal and milk left in the bowls, and was in complete disarray. I tried to call the front desk but the phone in the room did not work. My colleague has some physical impairment, so I went down to the front desk and asked if the room could be cleaned but was told the housekeeping staff had gone home. The second room I was given was on the same floor, the clerk did give us a voucher for an appetizer. I told my colleague to wait as she was not able to walk far, while I checked on the second room - which was also NOT cleaned! So on my third trip to the lobby front desk, we were given a room on a different floor. I also asked for more vouchers, at this point I think we should have been comped a night. We had no help with moving our luggage to the different floor. This was a conference of about 300+ people, so I think the hotel should have been prepared. The only redeeming factor was that the dining staff did an excellent job of keeping the meeting rooms stocked, and also were very efficient in serving the lunch and dinner meals.

My stay was disturbing and gross. I checked in to find nasty stuff covering the tub (it looked like from a drain). The carpet was very stained and felt stiff. I called the front desk three times and finally after three or four hours they sent someone to look. It looked like a biohazard so I asked for a clean room. Staff barely cared - management didn’t bat an eye. It was nasty. I was also charged $75 for parking but we paid parking at the kiosk. It was awful. Even after I contacted the corporate office management barely apologized. I can’t believe this is a Westin!

Large conference-focused hotel connected by "The Link" skywalks to Union Station, Crown Center, and Sheraton Hotel. Rooms are spacious and comfortable, service is friendly. Little in the way of in-house dining considering hotel's size, but many moderately priced options in Crown Center. Close to World War One Memorial and convenient to transit.