Holiday Inn Express Kansas City - at the Legends

非常好的酒店。 我經常住

Complaint The stay was acceptable, however my Wife and I do smoke but we did outside. I was charged the $200 for smoking. Wasn't happy finding this charge.on my Bank account and no proof of smoking except the word of a cleaning staff

The front desk staff were not very friendly. The breakfast was great! The WiFi password wasn’t given to us and the tv was horrible to navigate. No guide or anything in the room for the tv. The bathroom was not as clean as it should’ve been and the beds were hard. The facility was a little run down and needed a freshen up!

The hotel was ok. It was really not as nice looking as the internet pictures showed. It is a bit more run down. Our bathroom had paper/insulation falling from it the entire time we were there. Not a big deal, but kind of annoying honestly. One morning of our stay the water was turned off for hours and they did not give us any notice. On another day, when there was some extreme weather, the staff didn’t seem to know anything about the weather and when asked about a plan for potential warnings they didn’t know of any. Another guest and I made a plan of our own. Then on our last morning the fire alarm went off in the early morning. Some of us stuck our head out of our rooms. There seemed to be no sense of urgency. After quite a few minutes the alarm stopped. I thought maybe the staff would communicate with us we were ok or something, but I never heard anything. I feel like the lack of knowledge and communication from the staff on some pretty urgent situations was not quite professional. I know I won’t be staying at this particular hotel again.

Ok but not great When arriving we were greeted and the young man helping us was friendly. The elevator was not working (3 stories), we were on the second floor and we were offered to be moved to the 1st floor which is where i believe the next problem stemmed from. We were awaken just before 1 am with someone trying to get into our room. He was given a room key and assigned pur room. There was an odd smell but nothing that was too bothersome. Really those were the only things that came up over than that it was a hotel room.

Our room was convenient, but could have used a deep clean or refresh. There was some gum stuck to the floor in front of the fridge and popcorn under the couch (discovered when the pull out bed was used). Just disappointed that after we reported it, housekeeping did not remove either. There were also several stains on the walls. Bed and bathroom were clean.