Mountain Twilight & Snow Reflection - Private Hot Spring Villa (Kangding Yulin Flagship Store)

Terrible experience, borderline with a scam. Me and my wife booked the best available room (270° view) with private hot-spring pool into the room. We took the decision looking at the pictures published by the hotel and the description of 270° view on snow mountains: "Tangxia Ge 270° Snowy Mountain Luxury Private Hot Spring Room "Misty Hot Spring and Stunning Mountain View". I don't think we have to comment what we found, everyone can compare the pictures they publish and the reality. The view is obstructed by buildings and no privacy at all because people from other rooms can look inside your room so, while using hot-spring you have to close the curtains. About the hotel hot-spring public facilities everyone can judge the status as well. On top of this when we arrived in the afternoon the hot-spring pool in the room wasn't working (no water). The service said to wait 10 minutes, then at 22:30 they said can't fix the problem. We advised the service there wasn't toilet paper in the room too. Toilet paper never arrived. My wife is Chinese, so no one can claim there was language barrier. We booked two days, we left immediately the second day at 9:00 a.m. without taking breakfast. May 1st holiday ruined, the hotel refused to refund the money nor give compensation.

本來我訂的是標間 酒店給我升級了大床帶私湯的 房間裏面可以泡温泉 他們還有專門的人消毒清洗池子 可以安心的泡 天然温泉 泉眼在一樓小美女老闆還帶我們去看了 還可以點晚餐吃 氂牛肉湯鍋味道很不錯 我們三個人點了128元的 份量很足 。他們家還對寵物友好 還跟我説室外有他們的小草原可以帶我的乖乖去玩 非常貼心

酒店停車場特別大    服務人員特別熱情還會幫忙提行李    還給我們加送了早餐    早餐種類挺多的    房間衞生打掃乾淨    佈局也好看簡約   還有投影  小朋友很喜歡