Bridgewater Terraces

We had a few hiccups to start. Apartment had been refurbished but not properly equipped. But overall they were quick to correct some issues and took on board other issues that need to be rectified. We enjoy staying here

Not for families with prams Our apartment at Bridgewater terraces was comfortable and had a nice view of the river. However, there is no lift in the terraces which was very inconvenient for us with a lot of luggage and a stroller. There are a lot of stairs around the complex and I would not recommend staying there if you have a lot of baggage or a pram or any accessibility requirements.

The reception was so lovely and gave us a sheet with a map of the area and property; they told us of quite a few amazing places nearby that made our stay very memorable!

The staff were so rude; not helpful The rooms were DIRTY! Sheets doonah all stained. The room smelt of mould and dirty water. You get 1 roll of toilet paper for 3 nights stay in a 3 bedroom unit.. you have to purchase your own. There was someone’s personal belongings in the laundry $200 bond told we would receive it back on check out. We still haven’t received it back, have contacted banks and have been informed the hotel hasn’t released it. Location is the only perk

Great location with easy access to the city via the new foot bridge or city cat. Lovely outlook from the apartment. Older style with large rooms, however some maintenance was required (leaking taps) due to the age. Note parking is extra if not booked direct, which was a surprise on arrival as their website says free parking and was told we should have booked direct!

Lured by low rise & river outlook. Great location, garden and Riverview. Reception at Bridgwater Crest, next to Terraces. Fabulous entrance down external stairs lined with greenery, a little waterway and pool to a very disappointing apartment 2001 (1). Queen beds size of doubles, many maintenance, electrical, furnishing and cleaning issues, no extraction fans in bathrooms (1 is internal, 1 has a window), ensuite drain putrid with smell permeating whole apartment, needs total overhaul. Other apartments may be wonderful but not reflected in this one. Fresh linen and towels. Washing, drying and ironing facilities. Fully stocked kitchen crockery (some chipped), cutlery and cooking implements. I have a number of very unpleasant photos of all the above and notes put under the door but will not shame the owners by posting. A pest control was meant to occur during our stay but we had asthmatic children with us and an adult who is sensitive to chemicals that has surgery in a few days and it would compromise their health. Friendly staff, only had an issue with accessing pool towels. Low rise, which suits me and stair access. Safe and secure premises. Easy access to boardwalk, amazing dining options, free kitty cat ferry only 15 minute walk. This apartment needs love, care and attention, then everyone will reap the rewards.