De Soysa Estate Gonawatta Maligathanne, Kandy, Central Province, 20000, Sri LankaXem thông tin khách sạn
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4.7/5
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kandy 傑特威畫廊酒店
安靜舒適的休憩之地,服務細節有待提升
入住了Kandy的傑特威畫廊酒店,總體來説是一段令人放鬆的體驗。
酒店的房間寬敞明亮,配有陽台,我很幸運地住到了正對泳池的房間,視野極佳。房間的舒適度很好,每天早上醒來,推開陽台門,眼前就是泳池和遠處的大自然,十分愜意。酒店靠着斯里蘭卡著名的馬哈維利河(Mahaweli River),周圍的生態環境非常好,空氣也非常好。經常能看到各種鳥類和鷹,非常適合喜歡安靜和親近自然的人。
泳池是我最喜歡的部分。幾乎全天候開放,清晨或傍晚游泳時,感覺整個泳池和天地都屬於我,讓人倍感放鬆。餐廳也正對泳池,用餐時既能享受美景,又能感受到自然的靜謐。每天早餐後,我都會坐在平台上看書或處理工作,氣氛安靜,温度適宜,回想在整個斯里蘭卡20多天的旅程中,這裡是為數不多讓我能安心讀書的地方之一。
酒店距離市區較遠,可能對希望探索Kandy市區的遊客來説有二三十分鐘的開車時間。其次,服務細節的專業度還有提升空間。例如,入住時有服務人員表演當地舞蹈,但明顯有些敷衍。之後,酒店安排了一位專屬服務員,並遞給我一個手機供隨時聯繫,但她的服務顯得比較生疏。例如在房間時,我問窗簾是手動還是電動的,她回答是手動後,演示了一下又拉開了窗簾,而當時已是晚上6、7點,天色完全黑了,完全沒有打開的必要。同樣一位服務員,每天早上吃早餐時,都會問我要吃什麼。我説吃麥片時,總會問是加椰糖漿還是蜂蜜,而我連續四天都選擇了椰糖漿,但每天還是會被重複詢問。都是小事,但也可以看出服務更多是一個形式。
總的來説,Kandy的傑特威畫廊酒店是一個適合放鬆和親近自然的地方。它的房間、泳池和周圍環境都很好,性價比也高。如果能在服務細節上進一步完善,主動、貼心地去服務,整體體驗會更加令人滿意。
A Peaceful and Comfortable Retreat, but with Room for Service Improvement
I stayed at the Jetwing Kandy Gallery during my visit to Kandy, and overall, it was a relaxing experience.
The rooms are spacious and bright, with balconies. I was fortunate to have a room overlooking the pool, which offered a fantastic view. The room was very comfortable, and every morning, I enjoyed waking up, stepping onto the balcony, and soaking in the tranquility of the surroundings. The hotel is located by the famous Mahaweli River, and the natural environment around it is excellent, with frequent sightings of various birds and eagles. It’s a great place for those who love peace and nature.
The pool was my favorite part of the hotel. It’s open almost all day, and swimming in the morning or evening felt like having the entire pool and sky to myself, a truly serene experience. The restaurant also overlooks the pool, and dining there offers both visual and sensory enjoyment. After breakfast each day, I would sit on the terrace, read a book, or work. It was quiet, and the temperature was perfect—not too hot. This hotel was one of the few places during my 20-day trip in Sri Lanka where I could truly relax and enjoy some peaceful reading time.
However, the hotel has some shortcomings in its service. First, it’s located quite far from the city center, which might not be convenient for those looking to explore Kandy. Second, the quality of service felt unrefined. For example, upon check-in, staff members performed a traditional song and dance, but it felt half-hearted. Later, I was assigned a personal service staff member and given a phone for direct contact. However, the staff member seemed inexperienced. For instance, when I asked if the curtains were manual or electric, they demonstrated how to close them but then reopened them, even though it was already 6-7 p.m. and completely dark outside. These small details reflected a lack of polish in the service.
Another minor issue was at breakfast. Every morning, I chose cereal and was asked if I preferred coconut syrup or honey. I answered “coconut syrup” every time, but the staff still asked me the same question every day. While it’s a small matter, it suggests room for improvement in their service process.
Overall, the Jetwing Kandy Gallery is a great place to relax and connect with nature. The rooms, pool, and surrounding environment are excellent. If the hotel could enhance its service details, such as being more attentive to guests’ habits and preferences, the experience would be even better.
Excellent food, service on the highest level and unique architecture. Without any doubt I recommend this place for demanding customers. Our butler was Niluka and she made our stay special. She Was very communicative and professional. 11/10
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you so much for sharing your wonderful experience with us. We're thrilled to hear that you enjoyed the authentic Sri Lankan ambiance, our unique architecture, and the excellent service and cuisine we take pride in offering. Your kind words about Niluka have truly brightened our day. We’re delighted she made your stay special with her professionalism and communication. We’ll be sure to share your compliments with her. We’re honored to have earned your recommendation and your 11/10 rating. It was a pleasure hosting you, and we look forward to welcoming you back for another exceptional stay! Ayubowan! (May you live long!) Upul Leuke Bandara, General Manager Jetwing Kandy Gallery
pulasthig87
Lưu trú vào thg 9, 2024
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 19 thg 10, 2024
The service provided was excellent. The staff was nice, friendly and they were really helpful. All the three meals that we had were super delicious. They provide a baby coat on request for my little one. The room is super clean and really comfortable. The stay was great...
Dịch
6/10
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our service, friendly staff, and delicious meals. It’s wonderful to know that the baby cot and comfortable, spotless room made your stay even more convenient and enjoyable for your family. We look forward to welcoming you back for another fantastic stay! Ayubowan! (May you live long!) Upul Leukebandara, General Manager. Jetwing Kandy Gallery
Najoud M
Lưu trú vào thg 8, 2024
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 28 thg 9, 2024
Our stay at the Jetwing Kandy Gallery was truly delightful. The hotel is beautifully located beside the river, offering a calm and natural atmosphere that makes for a perfect getaway. Our butler, Sakuna, provided exceptional service, attending to our every need and ensuring we had a comfortable stay. We were also pleased to meet the General Manager, Mr. Dilip Kumar, who personally reached out to us and made our stay even more memorable. We stayed on a bed and breakfast basis, and the breakfast offered a great selection of delicious items. The Kandy Gallery Suite we stayed in was spacious and luxurious, featuring a large jacuzzi that added an extra touch of relaxation. The staff were friendly and attentive throughout our stay. The swimming pool also offered a beautiful view, overlooking the serene Mahaweli River. Overall, Jetwing Kandy Gallery is a wonderful retreat with excellent service and a picturesque setting. Highly recommended for anyone looking to unwind and enjoy nature in Kandy.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your heartfelt review and for choosing Jetwing Kandy Gallery for your getaway. We’re thrilled to hear that you enjoyed the serene riverside location and that the peaceful surroundings provided the perfect backdrop for your stay. It’s wonderful to know that Sakuna’s attentive service helped make your experience so comfortable, and I’ll be sure to share your kind words with him. Your kind words about Sakuna’s attentive service and Mr. Dilip Kumar’s warm hospitality truly reflect the spirit of Jetwing where personalized care and exceptional experiences are at the heart of what we do. We’re glad you enjoyed the breakfast selection and our scenic pool overlooking the Mahaweli River. Thank you for recommending us so highly. We look forward to welcoming you back for more tranquil moments in Kandy. Ayubowan! (May you live long!) Upul Leukebandara, General Manager Jetwing Kandy Gallery
Tài Khoản Khách
Lưu trú vào thg 1, 2025
Du lịch cùng bạn bè
5.0/5
Nổi Bật
Đăng tải vào 20 thg 2, 2025
Very stylish hotel set up in the hills outside of town. The impressive entrance and welcome with views through to the gardens, swimming pool and river set the scene for our stay. Our room was huge with twin king size beds a super bathroom with a bath and separate shower and twin wash basins . It had a very large private balcony looking towards the river. The service and surprising menu in the restaurant was faultless and we were very sad to have to leave after a delicious breakfast …
Dịch
Tài Khoản Khách
Lưu trú vào thg 1, 2025
Khác
5.0/5
Nổi Bật
Đăng tải vào 19 thg 2, 2025
We had a beautiful stay at Jetwing Kandy Gallery! The room was very spacious with a beautiful view (we had the ocean view). The food was delicious and the staff was very friendly. It's located in a calm area. The restaurant can get a bit louder.
Dịch
harshaneer
Lưu trú vào thg 7, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 19 thg 8, 2024
We stayed there two nights in one of the suit HB basis. Food was so great and it was fine dining. Rooms are very cozy and spacious. Also, hotel is overlooking the Mahaweli river and it is beautiful. Staff is very friendly and helpful. We got our personal butler with a dedicated mobile. He helped us visiting the village as well. Google map to the hotel is bit difficult to find. I would recommend to contact the property when you are getting closer to the Kandy. We used the Thai spa at the property and it was one of the best so far I have experienced. I would recommend this place to anyone who seek luxury around Kandy area.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your wonderful review! We’re delighted that you enjoyed your stay in our suite and appreciated the fine dining experience, cozy rooms, and the beautiful views of the Mahaweli River. It’s great to hear that our friendly staff, especially your personal butler, made your visit even more memorable by assisting with your village tour. We’re also thrilled that you enjoyed our spa and found it to be one of the best experiences you’ve had. Thank you for recommending us, and we look forward to welcoming you back for another luxurious stay in the Kandy area! Ayubowan! (May you live long!) Dilip Kumar General Manager
Tài Khoản Khách
Lưu trú vào thg 1, 2025
Khác
5.0/5
Nổi Bật
Đăng tải vào 18 thg 2, 2025
Probably the most peaceful and relaxing hotel we have been to. Nothing was too much trouble. Upul and his team are wonderful. We enjoyed a stunning suite with a jacuzzi on the balcony overlooking the river. The spa treatments were perfect. Our private butler service was fantastic. Heather & Spike from the UK
Dịch
Tài Khoản Khách
Lưu trú vào thg 1, 2025
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 18 thg 2, 2025
This is not your typical hotel chain residence. Very much at the luxury end of the Jetwing offering. This hotel only has 26 rooms and was built 5 years ago. I am sure because of the quality of the staff it has remained as good as the day it was first opened. There are lots of staff, many of whom were training whilst we were there and very much under the gaze of more experienced staff. This never troubled us. We had a Gallery suite which was fabulous - spacious, stunning view of the pool and river, jacuzzi on the balcony, free minibar and attentive butler service via a mobile phone given to you at check in. Nothing was too much trouble at all and our only regret was using the hotel more as a base than somewhere to chill. The decor imparts a real feeling of relaxation throughout the hotel and you never really trip up on other people as you wander round. Finallly the quality and presentation of the food was highly individual, delicious and expertly prepared. Will definitely be returning!