Các đánh giá Earl's Regent Hotel

Front desk team is a fraud. They give wrong information each and every time. Heard of upgrades in hotel but never heard of downgrade and they did the same to us. Safety latch broken, pics attached. House keeping number not working. Room filled with flies. Trying to attach videos but unable to do that. They say it's hotels policy. Requested for packed breakfast at night before departure as having early flight. First they denied but when spoke to restaurant main chef, they said they have menu at the reception and we can choose. When at reception, they denied that there is no such menu. On letting them know about my chat with chef they then accepted that there is a menu. Within half n hour of asking (10 PM) for packed breakfast at 6:30 in the morning, as I got to know that my flight got delayed, I called the reception and informed that we will have breakfast at the hotel and no need for packed breakfast. Mr Bilal from the front desk told me that your breakfast has been packed and if you eat at the restaurant it'll be chargeable. Just imagine a 4 star property packing fresh fruits and veg sandwiches a night before. Upon inquiring with the Restaurant they said they haven't started packing and they will pack it in the morning. Upon informing the same to front desk and complaining about the issue they accepted there fault. No much food options for Indians. Pathetic house keeping services. Had to wait for water bottles for an hour. Restaurant service was awesome and they were the only ones who were on their toes. In 2 nights stay still door safety latch broken, house keeping call not working. Overall experience was very poor. Not a 4 star for sure in terms of service and behaviour of front desk. Not at all recommended. Will recommend Earls Regency instead.