Grecotel Lux Me Dama Dama

Excellent hotel staff and service . The food provided is very good especially the Italian restaurant. The swimming pool is superior with beautiful scenery. Give us an unforgettable memory in Rhodes.

We absolutely loved this hotel. In particular the staff (who were always so attentive and friendly), the scale and beauty of the hotel itself (nothing in Faliraki remotely compares), and the incredible food (we never really wanted to leave the main buffet). We were so sad to leave, and will be visiting a Grecotel again in the future - we can’t wait

We stayed here for a week with our 9 month old baby and it was perfectly fine, but there is definitely room for improvement. Room – we ended up upgrading, at the suggestion of the hotel, to a Family Guestroom with Seaview so we could have a bath in the room. The room was a good size and the hotel provided a cot, baby bath (although this leaked), a change mat and steriliser. However, there was no blackout so we were woken up very early every morning. Additionally, the window to our balcony appeared to be damaged and rattled throughout the night with the breeze. The hotel appears to have attempted to fix it with gaffer tap but it hasn't worked. The seaview was nice and the balcony had the sun in the morning, but by the afternoon was in the shade. We requested a late check out so we could enable our baby to have an afternoon nap and contacted the hotel in advance of our stay. We were advised that late check out could be discussed during our stay, however when we asked at the hotel we were told that this couldn't be confirmed until the night before we left. In the end we got just one additional hour (12pm rather than 11am) as the hotel was fully booked. As such, we had to set up our travel cot in the lobby for our child as we had over four hours to wait until we were picked up. Food – as a guest you are able to book one visit per week to each of the al a carte restaurants. These reservations are made via the app, but the opportunity to book only opens once a week at an unspecified time on either a Saturday or Sunday. Due to the lack of clarity, you end up spending large parts of the weekend checking the app which removes some of the relaxing aspect of being on holiday. Additionally when the booking window did eventually open, the app didn't work for us so we ended up booking via reception. As the opportunity to book only opened towards the end of our stay, we were only able to visit two of the restaurants – the Greek and Asian. The Greek was a nice experience for some variety, although I'd suggest taking a jacket as it was very breezy! The Asian was better, but I'd suggest providing more than three prawn crackers per table. The buffet was fine, but there wasn't much in the way of variety and became quite repetitive after a couple of days. As someone who is gluten free, I found the options very limiting. Prior to arriving we advised the hotel and were assured that the food in the buffet would be well labelled. This absolutely was not the case – at breakfast there were only a handful of labels and at lunch and dinner where there were labels it was questionable (e.g. gluten free pork but pittas were in the same tray). The staff, however, were lovely and made a huge fuss over our baby and they always sought to get us seated quickly. Drinks – it wasn't clear what drinks were available and it was often challenging to get a drink. In the evening the hotel offers table service in the bar, however we often had to go up to the bar to be served as no

Wow where do we start ,we was greeted at the hotel doors by a lovely lady but that’s all the nice bits done now We were then taken to secluded corner where our passports were taken and we were left for 45 minutes , so I had to go find out what’s going on The lady that greeted us was with another family and said she would be over shortly, she left us waiting a further 15 minutes and returned with no drinks of apologies We were asked to sign a form and shown to our room We dropped our bags and came back to the bar , where we tried to work how how to order a drink We were told to sit down after waiting at the bar 20 mins but there was no where to sit So we agreed to wait at the bar where the bar staff couldn’t serve us , we waited a further 30 mins for our drinks ( absolute joke ) The night. Buffet was so so poor , some stale sandwiches and dried out pizza Things didn’t improve All meals were the same we waited 25 minutes to be seated to a dirty table with no cutlery and no one to offer us drinks The buffet food is luke warm at a push and unappetising The wait at the pool bar was 30-40 minutes for a drink So we ate out most nights There are not enough sun lounges either and the lactate restaurants were all booked up as they only cater for 18 Please do not book in here this hotel staff are under immense pressure and cannot supply the demand The worst service I have ever experienced especially from krystina the manager , full of empty promises , she just fobbs you off The staff would all eat in the same restaurant to , one staff member took the last piece of pizza left and the chef said we’re not cooking any more This hotel should be called dumber and dumber

Honestly a below 4* experience despite picturesque settings. The service is slow and mainly rude except a few exceptional waiters and bartenders who made you feel welcome. Avoid if you are vegetarian because nothing is labelled in the buffet except for French fries and olives which you’ll be living off. The same salads change from veggie to non veggie every day- one day it had ham, one day it didn’t, one day it was veggie the next the same thing had salmon in which I unfortunately ate and they really did not care even tho I was chill about it and letting them know dietary are important. The room came with two twin singles pushed together, not ideal for a couple and they made us wait a day for it to be changed for no reason because they just put a topper on it anyway. Entertainment was on 1 night out of the 5 which was a good vibe but not consistent. We waited an hour for drinks at the bar until they started implementing ‘sit down I will bring it to you’ which was better. It’s a decent location from Rhodes sightseeing so I’d recommend to just use the hotel as a base but don’t rely on it for a guaranteed good time. They do need to improve on a variety of things as many were complaining about the service but at least the drinks were nice and the mini bar was free :)

We stayed here as a family of 5 - 2 adults and 3 children (10, 7 and 2yrs old) at the end of April, start of May 2024. The hotel mostly looks great, main pool area is very nice, loungers very comfortable. The main lifts and hallways to the rooms are dated. The staff are very friendly and helpful, a real asset to this hotel. We found the main buffet to be fine. We had nice bottles of wine with our evening meals, a nice touch, as usually with AI it’s self service wine which is usually terrible. Our room was spacious, clean and tidy with plenty of storage, well stocked mini fridge with cans of juice and fresh bottles of water. Nespresso pods also supplied which was a nice touch. Be prepared for everything to be very slow… check in, pleasant but took ages! Not ideal late at night after a long day travelling with children. The bars.. beach bar was lovely but the queues got really tedious towards the end of our stay. Not ideal having an adult away queuing for ages when you’re holidaying with children. Main bar in hotel lobby is a similar situation. Facilities for children at this hotel are non existent. There were two slides at the children’s pool which they closed half way through our stay because of an issue with the steps. The hotel had only just reopened, it was frustrating that this hadn’t been looked at and sorted before reopening for the season. The children’s pool area I would say needs some attention, hardly any sun loungers and not a bin to be seen. The beach is great, beach shoes a must have. Bus stop right outside the hotel which we used and found to be very straight forward for getting to Rhodes Town etc. Overall we had an enjoyable stay, the staff were great and it’s clean but we wouldn’t choose to stay here as a family again. I wouldn’t be put off by the recent reviews if you’ve booked to stay here, it just wasn’t that suitable for our needs. A few tweaks would vastly improve this lovely hotel.

I’m sitting in lounge area writing this waiting to be picked up to go home after a week here. First and u**ost I want to say how lovely all the staff are all very friendly and all work extremely hard. The hotel in itself is lovely. Very clean, lovely pool area with added bonus of the beach. Never struggled for a sunbed despite people still reserving them when hotel has a no reserving policy. I think this should be authorised more as well as people using the gazebos without paying) All in all we had a relaxing week to celebrate my 60th birthday….. however…. There are issues. The food we felt ( and heard from others) was very below par and the dining area is just not big enough to accommodate the guests ( and I doubt very much they are at full capacity). Breakfast and evening meal there was always a queue to be seated ( again not 100% organised) as some people were just wandering in and seating theirselves despite there plainly being a queue. I feel this would be worse at full capacity. Also the quality of the food was not that brilliant. Quite a lot of unrecognised slop dishes. The children’s table one day had what looked like chicken pieces in water, cauliflower and rice!!! The best meal we had all week was in the Olive Restaurant ( Greek specialty) the food was delicious and HOT unlike any of the food in the buffet restaurant. We felt the food was the only thing that let it down but I can assure you we didn’t starve. Quality of the drinks were amazing and always served with a smile.

Despite it was a bit unhorganized ( not acceptable those longe cues) We had a lovely week at this seafront resort, pool & surrounding are simply stunning!! Beach is lovely , but bring your seashoes as there s lots of pebbles. Massive thanks to mr Michele & his team for keeping us entertained with various activities day & night ( game night at lobby was so much fun ) throughout the holiday!! See you soon Dama dama

The staff are amazing they just want you to have a really relaxing experience. Yes they did appear short staffed at times but they all jelled together and support one an other. The location is fabulous with easy access to plenty of places but to be honest the hotel is so relaxing with beautifully laid out gardens tumbling down to the beach and a lovely beach bar it was hard to go exploring. A big thank you to all staff can’t wait to return.