Charlie E
ngày 25 tháng 5 năm 2024
On arrival, we checked in to the hotel and were given keys to our room to which we discovered they were nothing like the pictures online. The bathroom was dirty, the mirrors were chipped and cracked and the room was very dingy . We had booked a “sea view” room and were extremely disappointed when we could only see the hotel car park. So immediately displeased, we went down to reception to ask for a new room or at least something like the pictures. The lady on reception, Aggeliki, was extremely rude and passive aggressive when I confronted her about the issue. Her excuse for the cracked mirrors was that “some mirrors just come like that”. After arguing for 10 minutes after such a long flight and tired, we were given an alternative room that we just took as we were exhausted and couldn’t be bothered with the hassle. The room was still very basic and nothing like the pictures. For example, the view only overlooked the rest of the hotel, the bed and pillows were rock solid and the room was infested with ants. However, we continued on with the holiday after already seeing how stubborn the staff were and that we would not get anywhere with complaining. When we went to the buffet for breakfast the next morning, we were surprised to see how simple the food was. There were a lot of flies around, the food was cold, and the bacon resembled ham. When we expected fresh fruit for breakfast and were instead served dry, outdated-looking canned fruit, we were largely let down. The cake, bread, and donuts were also really solid and stale. Their hesitation and security on towels was another thing we found to be really odd. We were informed that we needed to provide our room number and ask for towels at reception. Up until the second day, when the receptionist advised us to get a towel without asking, I complied with this requirement. When I went to get a towel the next day, a different receptionist told me that I couldn't just take a towel without asking, which made us feel like young children. She came across as really rude about this and was by no means polite about it.Their hesitation and security on towels was another thing we found to be really odd The hotel is 100% not a 4 star, I would not recommend and we will not be returning.
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