Tài Khoản Khách
10 tháng một, 2024
I booked this hotel through Make My Trip. I was traveling North Bengal with my family and in my last stretch we picked up this hotel for stay in Kalimpong. We reached this hotel after travelling a long road from Sandakphu around late evening. When we reached the hotel, we saw the room proposed to us was very ill managed, the cushions and seat was dirty, no intercom to talk to helpdesk or anything, also furniture were placed very improper way. I asked for the Hotel manager, he took good 20 min to attend us. When he came I showed him the room and he agreed to put us to a new room, which was supposed to be a better room with a higher value, however the room that he shifted us was again a room with damp on wall, dirty linen, TV not working and again no intercom, he shared me individual numbers for people to take care of separate thing and his number too, I tried reaching the house keeping manager, showed him all this and his standard answer to all issues was that it can be fixed next day only. We called Make My Trip helpdesk, and they were not able to help us either. We travelled a long way and all of us was very much exhausted, and it was very late in the evening for us to search for an alternate accommodation, thus we had to compromise and stay with that filth for the entire night. Next day by evening when we returned from our side-scene our linen got changed and TV started working but rest of issues remained there. It was very unpleasant stay, and I will not recommend the hotel to anyone… No doubt the Hotel location was good, but the services and amenities are far below standard.
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