Tài Khoản Khách
ngày 14 tháng 7 năm 2025
We recently stayed at this supposed 5-star hotel, but unfortunately, the experience did not match the expectations or the rating. While the food and bar service were fairly good, the attitude and behavior of the staff left a lot to be desired — especially when it came to how guests were treated based on nationality. One of the most disturbing aspects of our stay was the clear and consistent preferential treatment shown towards Russian guests. Compared to them, other tourists — including ourselves — were treated with indifference or even subtle discrimination. For example, we had a reservation for the à la carte restaurant on July 8th, booked well in advance on July 3rd. When we arrived, unlike the Russian guests who were offered premium seating and attentive service, we were given a last-minute, improvised table setup, without any view from the rooftop. Following a formal complaint to guest relations, we were granted a new reservation for the next day — yet even then, the experience remained poor. Out of our group of four, only three meals were served; one of us was simply ignored and received his food after. Despite the hotel advertising a full renovation in 2023, only the furniture appears to have been updated. The rest of the infrastructure is outdated and far from luxurious. While cleanliness was acceptable, it wasn’t outstanding. The beach is also misrepresented. It’s not fully sandy as claimed — it's a mix of sand and stones, making it uncomfortable in places. The beach pavilions, available only at extra cost, are old and unstable, certainly not what you'd expect from a premium beach resort.
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