Tài Khoản Khách
ngày 21 tháng 7 năm 2024
It's not a 5 star hotel. 5 star hotels are all about personalized, tailored experiences in a high class accomodation. Having a gym, a spa, guest relations desk, and a bell boy don't cut it anymore today. In regards to the breakfast: No live cook at breakfast, stale buns and waffles, watered down Orange juice, and untrained staff is something I can get in a 3 or 4 star hotel. In regards to room: spacious yes, but chairs and floor carpet have stains, TV is small, toilet has no sink, tiling is from the 90ties, and air condition does seem to react to user input. In regards to hotel architecture: I guess one call it "organically grown" (like the Frankfurt airport). One has to walk in bathing robe through tge conference center and the main lobby to get to the spa. A bit odd but not a drama. In regards to service quality, my experience with the guest relation manager summarizes it well: the guest relationship manager preferred to challenge me in a comparison of other 5 star hotels in Latvia where things wouldn't be better either instead of simply swallowing her pride, acknowledge the issues, and to promise to look into it. I guess 5 stars in Latvia are 4 stars anywhere else. I wonder what the Kempinski in Riga thinks of that.
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