Four Points by Sheraton Juneau

Hotel was clean and spacious. Many shops and restaurants nearby, Staff was efficient and helpful.

We reserved two queen bedded rooms. They didn’t save them for us. We had to go to another hotel and get another room at additional expense. Very disappointing.

HOTEL cancelled hours before arrival. This hotel CANCELLED our reservation just a couple hours before we arrived in Juneau, via EMAIL. They didn't even have the decency to call us. We were already in Seattle airport about to board our flight to Junaeu when I happened to see the email about the cancellation. When I called the hotel to ask about the cancellation and if they were rebooking us elsewhere they replied "we're going to let you take care of that." They did not help us find another hotel - just left us stranded with nowhere to stay and scrambling for a room that night. When we arrived in Juneau we went to the hotel and it's clear they are under serious renovations. There are entire floors in disarray, furniture stacked against windows on several floors. Another guest in our group stayed there and said it was horrible with drilling on opposite walls of her room at all hours, dust everywhere and a mess. This hotel should close to finish renovations and reopen when they're ready to accept reservations again.