Holiday Inn Johor Bahru City Centre

Lovely hotel with excellent and friendly staff. Room is spacious and comfortable. Fantastic location provides easy access to dinning, shopping and entertainment.

It's a little mess at the main entrance, and the lift was waiting take a long time when many people . Heavy traffic jams at main entrance when public holidays 😬 No much local food in there .

Nice convenient location and nice room. Just that I find it troublesome to have to wait for 2 lifts each time I need to go out/come back

Convenient location and room is clean but the noise proofing in the room is really bad can literally hear people flushing their toilet at night Lift system not the best too with 3 lifts up the guest rooms but 2 was down in the peak period of the morning

Multiple times staying at this hotel which is convenient, good water heater, great service Recommended

I recently stayed at this hotel and unfortunately, it didn’t meet my expectations in several areas. Firstly, the soundproofing in the room was very poor. I could clearly hear the TV from the next room late night, which made it difficult to sleep. It’s surprising for a hotel of this standard not to address basic noise insulation. Another point of disappointment was the pillow options. Unlike the hotel next door, this one didn’t offer any hard or buckwheat pillows. When I requested a firmer pillow, housekeeping sent a memory foam pillow — but without a pillowcase. I had to request one separately and put it on myself, which felt like something the staff should have handled. Next disappointing moment was with the concierge. During the first two nights, the staff simply asked for my car number and handled the carpark access efficiently. But later in the stay, when I provided my car plate, the response was just, “You scan QR code will do,” with no explanation or courtesy. It came off as rude, especially compared to the initial experience. On the positive side, the front office, breakfast café, and car park staff were pleasant and helpful. They were professional and made those parts of the stay smoother. Overall, there are areas for improvement, especially regarding service consistency, soundproofing, and pillow amenities. I hope the hotel takes this feedback constructively. Thank you.