Tài Khoản Khách
ngày 9 tháng 2 năm 2025
I stayed at Radisson Jodhpur twice in December 2024 during my one-week trip to Jodhpur and Jaisalmer. The hotel is well-located, close to major attractions and well-connected within the city. However, my experience had both highlights and areas that could be improved. Pros: Clean & Spacious Rooms: The rooms are well-maintained, comfortable, and provide a relaxing stay. However, during winters, if the air conditioning is not functioning, sound insulation becomes an issue—you can clearly hear noises from adjacent rooms, especially in the washroom, which can be quite disturbing. Exceptional Restaurant Service: The real highlight of my stay was the restaurant team, who went above and beyond to ensure a delightful dining experience. Special thanks to Mr. Ankush, Ms. Noorin, Mr. Suresh, Chef Rakesh, Smiley, and Singmirin for their outstanding hospitality. Mr. Ankush took the time to understand our needs and even arranged special meals for my child. Noorin & Smiley deserve a special mention for their efficiency and warm service, which enhanced our dining experience. Pure Vegetarian Cuisine only: The hotel strictly serves vegetarian food, which might be a concern for the guest preferring Non Vegetarian food. Efficient Luggage Handling: Mr. Vikas managed our luggage smoothly and remained calm and courteous even during high-pressure situations. Cons & Areas for Improvement: Early Check-In Issues: The early check-in, which can be a major inconvenience, especially for travelers arriving early. If you require early check-in, I strongly recommend getting written confirmation from the hotel in advance. If an early check-in isn’t available, consider starting your Jodhpur trip from Jawai (around 3 hours drive from Jodhpur) instead, to avoid waiting at the reception for hours. Reception & Guest Handling Needs Improvement: My check-in experience was disappointing. The reception team, particularly the morning shift on December 22nd, 2024 (8 AM duty roster), was poorly trained in handling guest queries and responses. A luxury hotel should ensure that guests receive a warm welcome, not a frustrating wait with little assistance. I strongly recommend that the hotel train its front desk staff on guest relations and sensitivity. Given that early check-in is a recurring issue, the hotel should consider keeping a few rooms available to accommodate early arrivals and improve the guest experience. Final Thoughts: Radisson Jodhpur offers fantastic food and service in the restaurant, but the check-in process and front desk experience need serious improvement. If the reception service is addressed, it could significantly enhance the overall experience.
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