Ocean Spring Resort Chengdu - MGallery

Overall very good experience.Nice for big family with kids and elderlies.Relaxing pace and lovely ambience.Specially highlighting staff named Taylor and 小陈 who are attentive and professional. Love how genuine are them when communicating with the guest.

This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!

環境很不錯 跟好朋友一起帶着娃娃耍 在房間泡私湯 服務非常到位 我們要吃火鍋帶了食材餐廳還幫我們切好打包送到房間裏來。 雖然辦理入住的時候等了兩個多小時 但是給我們延遲退房到下午四點了 總體來説很不錯 下次還來

房間太安逸了，寬敞舒適，服務也好管家貼心送餐快，水温舒適公區和私湯水質都挺好，第一次近郊選擇別墅比定兩個房間安逸太多了，又修了新高速一個小時就從南門到金堂了太爽了，以後週末都可以來這放鬆，舒服啊，送的療愈和旅拍服務也很好特別放鬆，去小吃街開車15分鐘方便。

這一次是親子出遊，有帶小朋友和帶寵物。管家Shirley幫我們升級了房間，禮賓tim也幫我們找回手機。房間很温馨，有一個非常大的草坪，狗狗和小朋友玩的非常開心。温泉是真的白馬温泉水，酒店的服務非常好，有什麼問題都可以聯繫到前台和管家，這邊餐飲的話也非常適口，推薦有小朋友和寵物的家庭來這個地方玩。

非常適合親子旅行，有小朋友手工、騎車、划船，小月齡小朋友也很友好，大人非常輕鬆，服務超級好，我的管家太好了！Mia貼心發訊息，告訴我酒店設施、關心我們一家三口的行程，非常美好的體驗，下次一定還會來，還必須連住！