Ocean Spring Resort Chengdu - MGallery

Overall very good experience.Nice for big family with kids and elderlies.Relaxing pace and lovely ambience.Specially highlighting staff named Taylor and 小陈 who are attentive and professional. Love how genuine are them when communicating with the guest.

This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!

帶寶寶過兩歲生日，選了很久最終敲定這家，事實證明沒有選錯，給我們免費升級了房間，還佈置了房間，體驗感非常棒，私湯很舒服，乾淨衞生，服務也好，酒店環境很不錯，適合度假。小孩玩得開心，老公經常住酒店，都誇這裏不錯，説我定得好哈哈

這次住的二居別墅 管家roro 很熱心的升級了房型 提前告知過生日 也有送蛋糕 工作人員都很nice 都會跟你微笑打招呼 讓幫忙看下寶寶也是👌的 公共温泉還沒來得及去看 私湯還可以 就是私密性差點 旅拍拍得也可以 服務也行 適合親子出遊 可以帶寶寶劃竹筏

非常完美的一次入住體驗 還沒走進大堂就有一位美女來迎接 後面聊天才發現她是前台的葉經理 聲音超温柔 很專業的幫助我們辦了入住 下着雨還送我們回房間 看見我們帶了寶寶貼心的給我們安排了小童用品 酒店設施設備也很好將環保♻️做到了極致 連牙膏都是環保包裝 温泉也很舒服 每一個員工都笑臉相迎禮貌問好 吃早餐時還特意給寶寶做了蛋卷 如此優秀的服務可見管理培訓做的非常到位 車在室外充電還有員工給車放上了防曬的保護 家人和寶寶都玩得非常開心 住了那麼多酒店 衹有這家酒店讓我體驗到了完美的服務 離店時葉經理還給寶寶送了伴手禮 寶寶太喜歡了 謝謝葉經理及所有員工的優質服務 下次見！

十分滿意，真的！先誇一下Shirley小姐姐，人美心善，幫忙升了房，還額外送了一份早餐，真的超級好。環境沒的説，温泉泡起來相當巴適，綠化很好，玩的也很多。離市區也不太遠，後面會經常來光顧的！