Jinja Nile Resort

房間較為一般，枕頭上有小蟲子。這些都是其次。關鍵是酒店的路都是大石頭鋪的，拿着大行李特別不好走。我們的一個大行李到的第一天就被酒店工作人員拉到房間的路上給搞壞了。酒店連個抱歉都不説。

Avoid staying at Jinja Nile Resort! My husband and I recently stayed there for one night on July 17, 2025, and our experience was marred by several issues. Check-in and Room Issues Upon check-in, we were asked to pay despite having already paid in advance. Our room, C5, lacked essential amenities, including spoons, sufficient tea bags, and hand towels. The bedside lamp and bathroom tap were also not functioning. When we complained, no one responded for over 45 minutes! Room Change and Further Issues After requesting assistance, we were offered a room change to C1. We were not keen to move to C1 as it was closer to the pool. Despite expressing our reservations, we were assured that the room would be in working order, so we agreed to the move. Unfortunately, the safe in room C1 was not functioning. Power Outage and Generator Issues When the power cut off around 10 pm, the generator kicked in, but the AC stopped working. When we rang the reception, we were told that the AC would not work on the generator and would start once the power was back. The fan had no knob, and it took considerable effort to get a standing fan. In the middle of the night, around 1:15 am, I had to call the reception to report the issue. The staff member I spoke with claimed that the power was still out, but when I contacted the local electricity board, they confirmed that there was no power outage in Jinja. After I shared this information with the reception, the AC started working. The following morning, we noticed that the AC in room C1 was leaking water, and there was a significant puddle underneath it. Management Response We spoke with Duty Manager Vishal and Manager Rakesh, who apologized and acknowledged the issues. They confirmed that rooms C1-C10 were not meant to be released due to maintenance issues. They also mentioned that staff had incorrectly informed them that we requested a room near the reception because we were "old." This information was not correct. They offered us a complimentary night's stay, but given our prior plans, this gesture felt insufficient. We were disappointed that they didn't offer any alternative solutions or gestures. Conclusion Given the price we paid (almost £170 for one night), we expected a much better experience. The hotel's response to our complaints felt like a missed opportunity to make things right. We left feeling disappointed and frustrated with the hotel's management. If you're looking for a hotel in Jinja, I would caution you to thoroughly research and consider other options to ensure a better experience.

While leading a team of humanitarian volunteers, we had a terrifying experience: a hotel guard brought an intoxicated woman to our cabin at 6 AM. The hotel admitted some guests “request these girls” but brushed off our complaint. No contact from the GM, just a $40 discount. We do not feel safe recommending this hotel to anyone. This is a serious breach of guest safety.

It was a very well kept property. Very clean, kind staff, good food & breathtaking view. Martha in the dinning room & the front desk lady were amazing.

Room was large and well equipped. Bed comfortable. Amenities ok. Food was horrid. Buffet filthy. If u order a la carte, you wait more than 90 minutes. No one supervising dining rooms. Disgraceful food and service. The location is great but no restaurants nearby to escape to. The f&b experience made the hotel intolerable. Btw, i think that English or French lessons are needed. 5 waiters are stationed to open soft drinks but no one understands what you want. Avoid this hotel, if you ask me

The roof to room C2 was leaking in 3 places, including on the bed, during the night, interrupting sleep and forcing the occupants to put towels on the bed and floor to mop up the water. Management showed little consideration when a reduction on the accommodation rate was requested in compensation.