Xishuangbanna Jinghong Jinman Hotel (Splashing Square)

I had a very concerning experience at this hotel due to its use of facial recognition technology instead of traditional room key cards. While this system may seem convenient, it poses significant security risks and privacy issues. On the last day of my stay, the flaws in this system became apparent. A man was able to unlock my room and enter while I was freshening up, claiming that the front desk had registered his facial information for my room. Although I had locked the door beforehand, he was still able to access my room. Upon investigation, I learned that a cleaning staff member had mistakenly reported my room as cleaned and vacated. This led the front desk to assume I had checked out and subsequently registered the man's facial information for my room. Both the front desk and the cleaning staff were at fault in this incident. However, only the staff member at the front desk apologized to me, while the cleaning staff—who was present—did not take responsibility for their mistake. This lack of accountability was disappointing. This incident highlights the major flaws in the facial recognition system, especially concerning personal privacy and security. I strongly recommend travelers who are cautious about these issues avoid staying at this hotel.

住過這麼多酒店，這家真的太讓我驚喜了！剛到前台辦理入住，工作人員就滿臉笑容，還給我免費升級了房型。房間裏那張大床又軟又寬敞，我往上一躺，就像陷進了雲朵裏。衞生間也超乾淨，洗漱用品一應俱全，毛巾還帶着淡淡的香味。

這個酒店是我我來版納三次住過最好的最有性價比的！全屋智能！！！而且陽台超級大！！陽台還有浴室竟然可以泡澡！前台都是本地人特別和藹善良！