Naga Hotel

Great hotel with amazing service! Rooms were clean and spacious. Each hotel guest was given the contact of a staff which we can contact if we encounter any issues. Ours was 小丁 and he ensured our needs were met throughout the hotel stay. The hotel also has their own fleet of cars for pick up at train stations as well as sending guests to certain touristy areas. Drivers were all super helpful especially 小李 who picked us up from the train station. He came 30min before our train arrived to wait for us and took over all our luggages the moment he met us. Overall a great stay!

Very good location, as it is near the entrance of the busy area, away from the loud noises of the bustling commercialised attraction.

Absolutely fantastic experience. The room was incredibly high-tech with face-unlock doors, a projector for watching movies, automatic blinds and a toilet straight out of a spaceship. There was even a comprehensive clothes washing service that meant we would come back to our room to find everything dry and neatly hung up. The breakfast was much better than the average hotel buffet with plenty of fresh fruit and a wide variety of mainland dishes as well as a few local dishes. Every single member of staff was willing to go to great lengths to help us regardless of the request. One evening after myself and my partner were injured in an ebike accident (be careful on those roads!) I was badly grazed in several places, showed up to the hotel covered in blood and dust. One member of staff dived behind the counter and produced a box of antiseptic swabs and plasters. Realising these wouldn't be enough for the size of the wounds he escorted us to a walk-in centre using the hotel transport shuttles and accompanied us inside. After being turned away (they didn't treat injuries) the hotel shuttle drove us to a pharmacy and waited outside while we were talked through the available options (bandages, disinfectants etc) all the while telling us personal stories of e-bike related misfortune. That's just one of many examples of outstanding service, truly impressed.