The William Apartments Jesmond

When I booked the room a month prior, I specifically requested two single beds rather than a king bed. When I rang them a few days prior, I re-confirmed the single beds rather than a king bed. We walked straight into a king bed. It was bloody lucky there was extra bedding in the room that we used to just make up the singles ourselves, revealing an absolutely disgusting floor in the process. The sheets were unclean, the bed uncomfortable, the floor oily and covered in dust. But the worst thing was by far the exit sign. Why, for the love of all that is holy, would you place a brightly-lit exit sign *inside* the room?! It was impossible to get the room dark, and without an eyemask I'd have never gotten any sleep at all. I'd recommend just about anywhere before I'd recommend here.

Arrived at scheduled time only to open the door and be greeted with foul oil smell they had ac on to vent smell. Sofa lounge bed sheet covered with stains, oil under kitchen cupboards cause of smell. Floors filthy under sofa bed. Spoke to agency o. Day of arrival they advise and email address to provide fees back too they verbally advised we would receive refund for the weekend, email sent but no response from agency about refund. We did not spend a single night at the apartment sources other accomodation.