Holiday Inn Express & Suites Louisville East

All was perfectly fine definitely staying here again on next trip staff was friendly i give it 5 stars

I left my wallet in the room and the front desk had housekeeping check and it was recovered. She called me to confirm that it was found, and I went back after the event we were at ti pick up.

Air conditioner nightmare Our bed was uncomfortable and the air conditioner had a high pitch squeal all night. It was a very unpleasant stay especially for a hotel that was rated well.

Would stay again The staff was super friendly and helpful and accommodated any needs we had. Our room was comfortable and mostly clean except for the Minnie Mouse juice cup and empty chip bag on the floor in between our bed and the wall. Bathroom door was a little warped at the bottom, otherwise the room was free of issues. The pool/whirlpool was very clean and refreshing and breakfast was decent.

Very pleased! Facility was very nice! Clean! Breakfast was great. Staff was very professional and polite. Would definitely stay there again.

I’ve worked in hospitality my whole life. 3 stars because 1 bad employee shouldn’t equal a 1 star review even if they’re a 1 star employee. "A truly frustrating stay. From the outset, the front desk experience was abysmal. "Mary Lisa" was exceptionally rude, displaying clear annoyance at having to check guests in. Despite pre-paid rooms and a "no deposit" booking, a $20 per room deposit was demanded, My Questions to Mary were ignored, and paperwork was shoved at me. Locked soap dispenser shelf with lotion and conditioner where hand soap should have been. Asked Mary for hand soap she was rude and said it was next to the bathroom sink. I eventually found the hand soap locked in the shower dispenser shelf. I had to figure out how to switch them myself. My colleague's injury was met with a dismissive and unprofessional comment, from Mary adding insult to injury. However, the experience wasn't entirely negative. Salena and a brown-haired manager were exceptional, demonstrating genuine care and helpfulness, running circles around Mary a stark contrast to the initial encounter. The pool and hot tub were closed, a fact not communicated during booking, which was disappointing. The parking situation was equally confusing, with contradictory information provided regarding forward parking.