HI-Jasper

The Staff is not well trained. Issues are not taken serious. The A/C for each room can not be turned off. The Laundry maschines are dirty. Furthermore, the Building is very hot and windows in the Room can not be opened properly. All in all, it is very expensive and not worth the money. 1200 CAD for 4 Beds, 3 Nights is a fraud.

I've stayed at this hostel before and had a good experience then, but this time was not good. I am a very heavy sleeper. I regularly sleep through alarms, people, going to sleep with lights on etc, so hostels are not a problem for me generally. But the trains here were simply so loud I was woken up 3 or 4 times in the night from the squealing breaks. I will stay somewhere else next time. The reason this is the hostels fault is that it’s so hot in the rooms you have to open the window. It was 2 degrees outside, but probably closer to 30 in the room. This lets all the noise in. The fan in the room doesn’t do anything if you’re the furthest bed away from it and on the top. They really need to rethink their cooling system, because it’s just not a good environment as it is now.

This was a very expensive and disappointing hostel experience. We opted for a private room because we thought that this would be a cleaner and more comfortable option. The floor had not been cleaned in a while and the shower had pink mildew growing in it. At check out, guests are asked to remove towels, sheets and duvet cover from the room and place in laundry. Upon removing the duvet cover, the duvet filler was stained with blood. No thank you, we will not be back.

Friendly staff, nice open communal spaces and a short walk from town. Train isn’t really that disruptive although could be if you’re a light sleeper, we just wore ear plugs and heard nothing. Had a family room with private bathroom for about 400 Canadian dollars, or 240 GBP, which felt a bit steep for one night in a hostel.

Had a family room with private bathroom on the second floor. Short walk into town, friendly staff who checked our bags 5 hours early so we didn’t have to lug them around with us. Communal spaces clean and well equipped and the noise from the railway wasn’t a big deal. We slept with the windows open and used ear plugs. At end of the day it’s a hostel so it’s not going to be luxurious and only negative for us was that it felt quite pricey for what it was. Best part of 400 Canadian dollars or 300 GBP felt a bit too much for the offer.

Front staff were nice. But one person in my room stank so bad that I felt like vomiting so I sat downstairs. The management yelled at me, told me I must go to my room or leave. It is now 3:25 am and I don’t know what to do. Didn’t sleep a wink and can’t handle the stench. Not to mention the guy below me’s snoring is shaking the entire room. It’s disgusting what we pay for this. And the abusive treatment of the management just adds to it all.