Occidental Jandía Royal Level - Adults Only

We booked our stay few months ago basing on localisation by Jandia beach, reviews and also our amazing experience we had from our last year holidays at Barceló Tenerife- that time we were guests of 5* hotel AI however not Royal Level. We decided this year to go for RL experience as we regretted last year we did not went to upgrade. No words to describe our dissatisfaction. Barceló Tenerife was worth every penny we paid for our stay, however we can not say same about our stay at Occidental Royal Level at Fuerteventura, very disappointed. Service- communication, language barrier-not many employee’s speak English - this brings miss understanding and poor service at the end…. For example Problem to order coffee with alternative milk or any type of eggs like scramble eggs. When asking for coffee sachets housekeeping they asking to call reception, once they have that on trolley. Cleaning - in the restaurant - morning buffet - been a first person for breakfast, seen dirty tongs in use from the day before (dinner) with sauces on it. Food overall really good, sometimes to salty and oily however many choices of meat and fish. Good to see hotel working toward waste not idea, however serving 3 times a day same cheese from morning, lunch and dinner with visible time marked on them it is something not good. Not enough people to serve, waiting time for drinks and take away dirty plates. Waitress in la carte restaurant did not informed us wine will be extra charged. Once we check out we have been asked to pay bill, when I mention that to receptionist she got offended, left us by RL reception desk saying she will be back in the moment - she brought from main reception documents to prove us wrong, showing us we have been charged by restaurant and my partner signed that bill- showing aggressively (finger pointing ) signature, while there was no price on that bill and my partner was not even knowing what he is signing. Also was not only us who got surprised by signing something before leaving la carte restaurant that evening. Our mistake we did not double check that. Receptionist had no understanding and got very quickly impolite. Once I mentioned I will formally complain she said “no problem, do it” wow wow wow I Have never experience poor service like that especially for Barceló group which keeps high standards of service - as I mentioned we stayed in other hotel of Barceló group in Tenerife and we were extremely happy with our stay. I explained the lady that our complain is general complain not only regarding bill, but also other points mention above, adding another point that we were not informed once check in that terrace on RL with another pool and jacuzzi is out of order due renovation and that we might Experience noise. Lady said it is not their fault- this should be done by EasyJet- and this is their problem. Which I do not agree, yes they could inform us before arriving, however I strongly believe person who is checking in should double check if guests kno

This was our first holiday to Fuerteventura and the Occidental Jandia Royal Level was recommended to us by a friend. We were not disappointed. The hotel is located within walking distance to Jandia beach, which we visited on a couple of occasions. Beds in the rooms are extremely comfortable and the rooms have all amenities that you need. Breakfast is varied and plentiful in the Restaurant Atlantico, where you can also have your lunch and a buffet evening meal. We ate on 4 occasions at the Patio Canario Restaurant, which is a la carte and again, like the Restaurant Atlantico, is for Royal Level guests only. The a la carte does different food theme nights 5 times a week. You can have drinks afterwards in the Green Bar, which offers a wide selection of premium drinks (great if you are inclusive, which we were) and is again for Royal Level guests only. The absolute highlight for me and the best thing about the hotel are the staff. The staff in both restaurants that we ate in, along with those in the Green Bar, always have a smile on their face and are clearly enjoying their jobs. This shows the excellent management ethos in customer service. There are 2 people that I would particularly like to thank. Firstly, at check in, Marianna informed us that we were being offered a room upgrade on our third day. The room was probably one of the best that we have ever stayed in with excellent amenities. Secondly, a big thank you to Diana, who ensured that the room was ready as soon as possible for our move on the third day. Again, thank you both so much. You can tell how much we loved the place - we have booked to again in May 2025 and hopefully will spend many more relaxing holidays in this wonderful hotel.

Whilst the hotel and our room was good in general, the food was quite disappointing. None of the cooked food including soup was hot. Whilst there was a lot of choice, many of the dishes lacked flavour and was unimaginative. The key asset of the hotel was the staff.

Peaceful hotel, plenty of sunbeds at the pool. Excellent service at bars and restaurants. A la carte and buffet restaurants both great

We are a couple that return every January and we meet up with several other couples who also return every year. We are finding that there are certain aspects of the Royal Level that are becoming tired! Such as the decking area around the pool in the Royal Level . We have been told for the last three years that it will be refurbished, but it never seems to happen …. my concern is that it’s dangerous and certainly a trip hazard! The jacuzzi and the pool is definitely too cold … as per other reviews. We enjoy a game of mini golf , but find it impossible to play as it’s totally neglected! On the positive note and there are a lot of those …..the staff have always been polite, very attentive and professional and especially the lovely Marianna at Royal Level Reception. We find the food and drink is of a very good standard. We look forward to returning in January and hopefully seeing these improvement.

Staff, room and pool area (Royal Level adults only), drinks including cocktails, breakfast & lunch were all 10/10. It was very odd therefore that the A La Carte restaurant, which should have been their jewel in the crown in terms of food, was a definite 0/10. The food was a 0/10 and sometimes completely inedible. We kept going back at first because the nationality of the cuisine changed every night and we thought it might get better but it never did. In the end we simply gave up and went to the buffet. If this was rectified this hotel would be a gem and it's a simple problem to fix.