Southpoint Suites

Extended Stay America Jacksonville-Lenior Avenue South. Stay away from this hotel!!! My room was infested with BED BUGS and the hotel knew about it and still placed me in the room. Also, I had too scrub the kitchen and bathroom floors because they were dirty.

When my wife and I checked into the Extended Stay on Lenoir Ave South in Jacksonville, FL on August 1st, we were greeted by the amazing Ms. Dee. However, our experience from then on was far from amazing. We got up to our first room on the second floor. The carpet was very damp and the kitchen floor felt very dirty. In this room, the fridge did not even get cold, but the freezer portion worked. We switched rooms to 101. On the first look, the room was in working order. The phone however did not work, until we moved it by the bed. That evening, we found out that the room was roach-infested, and there was a crack in the wall by the couch. It did appear that when we tried to pull out the couch bed, there were also roaches on the couch, and it was not clean. There was also an infestation of ants. Not only that, but our bathroom vent fan did not work. The next day we were switched to room 304. Tasha (the Assistant GM) checked rooms for us to see what we could get into. At the first onset, the room was very good and for the most part - in working order. During our stay, we encountered multiple issues with the hotel's kitchen appliances. The dishwasher proved to be nonfunctional, as it failed to properly clean our dishes. We subsequently discovered that there was no water supply entering the appliance. Furthermore, the oven presented with a significant fault, causing it to be inoperable. Despite spending more than an hour attempting to cook a pizza, it remained uncooked, and our efforts proved to be in vain. Moreover, the larger right burner was also inoperative. Although we reported these issues to hotel staff, we were informed that they had been outsourced to an external company with no resolution or follow-up communication from either party. Thus, despite repeated attempts to address these issues, they remained unaddressed, rendering the affected appliances virtually unusable. There was a pronounced odor permeating Room 304 that persisted despite our attempts to remove it using air fresheners. Upon conducting a preliminary inspection, we discovered that the air vents attached to the AC unit were in an exceedingly soiled condition. It was only after communicating with Ms. Dee that this issue was resolved. It is surprising that Housekeeping would have failed to address this prior to our check-in, although it was evident that this was not the case with Room 304. We found the provided cookware insufficient and had to supplement it with additional items. In particular, we encountered difficulty with the coffee pot, requiring us to manually hold the Carafe to the filter basket drip area or tilt it towards the back in order to facilitate proper brewing. Initially, obtaining sufficient pillows was challenging. However, Tasha promptly addressed the issue and ensured that we were provided with the required number of pillows for our room. Regrettably, we were subjected to discriminatory behavior by a staff member named Joseph that resulted in

Mrs.Dee was so polite helpful kind very professional every time I visit Jacksonville I will pray that she will be there to check me in she's a very sweet person I like her a lot every time I asked her for help she was there

I enjoyed my time at the hotel, the entire team was great. Ms.Angela, Marie, Joseph and Angel made sure that everything was in working order. They made my stay as comfortable as possible.I look forward to my next trip.

Came here for work. The rooms we big, clean and comfortable. The staff was very friendly and helpful. You need a place to come and enjoy your stay here place stay awhile, stay supplied, stay fueled fresh hot coffee. Love it. Stay smart

Ms. Catherine checked me in. She was very polite and answered all of my questions. We small talked for a few minutes and I really enjoyed the conversation. The staff in the hallways (I assume housekeepers) were very welcoming as well. I was pleased with the cleanliness of my room, and quiet stay. Will definitely be returning to this location.