JoAngela
13 tháng mười, 2023
The gentleman at the front desk was not welcoming and was very stand offish. We did not feel welcomed. I opted for the queen suite, and our first room was terrible. The bathtub was peeling and broken, the toilet seat was chipped and broken and the kitchenette had a dead roach on the counter. I called the front desk and the gentleman picked up the phone and immediately hung up before I could say anything, twice. I finally spoke to him and he gave us a different room. This room was better but still bad. It's a smoke free hotel, but the room smelled of smoke, it was dirty, there was a band aid on the wall, holes in the ceiling and the floor.
When I called again he said he'd give us another room but wouldn't guarantee that it would be better.
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