Pacifica Resort Ixtapa

One thing that never changes after over 10 years of being members at this resort is the exceptional service. We’re so grateful for the hardworking staff who made our stay memorable—special thanks to Jose, Astrid, and Antonio from the Snack Aqua Bar for keeping us happy from noon to sunset. Laura, our housekeeper, was amazing—keeping everything spotless gave me peace of mind, especially traveling with our 9-month-old. Inocente from El Faro, Perfecto with the luggage, and front desk stars Jonas and Alfonso were all caring and attentive as always. The only big downside was a persistent badger that repeatedly entered our balcony at night, damaging baby items, formula, and food. Despite our efforts and alerting the staff, the proposed solution—a cage in our balcony—was unacceptable to us. We ended up securing the space ourselves. When we raised this with Benjamin, the guest experience manager on our last day, we didn’t feel heard or fairly compensated. Sadly, this experience discouraged us from upgrading to a larger timeshare, even though we had been considering it.

This was one of the most disappointing hotel experiences I’ve ever had. The property is extremely outdated, with furniture in poor condition and a general lack of maintenance throughout. The quality of the rooms and food was well below expectations particularly troubling for a resort advertised as all-inclusive. Shockingly, the “All-inclusive” package included only one coffee and one piece of bread per day, which is unacceptable by any standard. The only redeeming aspect of the stay was the El Faro restaurant, which provided a much needed contrast to the otherwise subpar experience. Overall, I would strongly advise against staying at this property. The service, amenities, and overall value were severely lacking.

Good: Fairly priced. Excellent service by waiters, cleaning staff. Bad: Although it resembles a senior retirement community, the extremely steep roads and stairs require you to be a mountain climber. Don't expect the elevator to be working. The imperious office staff will probably not speak English and will remind Americans of a DMV. As in Cancun, Los Vegas, and other vacation paradises around the world, beware of bait and switch on site hard-sell realtors. This is a wonderful resort with plenty of activities for young well-to-do Mexican families. I'm happy for them!