Pacifica Resort Ixtapa

Resort rooms are extremely old and wornout! Long lines to checkin and out. Kitchen dishware and appliances dirty. No kitchen towel or sponge. Water faucet sink worn out. Bathrooms faucets and showerhead disgusting. Toilet leaking. Hole in sliding glass door handle from rust. Must pay for Wi-Fi and stream still doesn’t work.Required to clean kitchen before checkout. Bedroom lamp shades badly stained. Safe key pad filthy. Room 2142. Major walk to restaurants. Staff is wonderful. All-inclusive is good value. Definitely doesn’t deserve RCI Gold Crown. Exchange fee should be refunded.

The staff is awesome. Don’t waste money on the all inclusive, much better restaurants in town and cheaper. Twice on the beach we ordered fish and got chicken. This year, they were doing construction, so our “nice quiet vacation” was mostly pounding and jack hammers on the beach. Wish we had known, we would have gone a different time. They had fewer choices on the buffet because of all the construction. They had the buffet area in a temporary location at the reception area, and that made the pool in that area unusable. We often had long wait times for transportation this year. The staff goes above and beyond to be helpful, and tries very hard to understand you, and to be understood. Google translate is a huge help. We had a timeshare/membership and used it up. We would like to go again, but we are too old to buy another time share. I think our days with Pacifica have come to a close.

The AC unit inside one of bedroom started to leak all over the floor. It kept my daughter up all night and she slipped on the water. Thank God she was able to hold on to something. The problem was reported to staff and I wasn’t even spoken to compensate the lack of sleep for my daughter and the issue of water all over the room. I was disappointed.

Access to all the restaurants was restricted, the breakfast at the nicest restaurant was with a propertu seller.

I’ve made repeated reservations, to Pacifica and always enjoy the staff and amenities the spa service is outstanding in Ixtapa hotels

Two out of four days without internet in the room then you charged me an extra 400mx. Room key did not work properly. Changed the cards out a couple times. Steak quality poor at el faro. I paid $388cdn a night for this resort and expected a lot more. Excellent service and view.