Tài Khoản Khách
21 tháng tám, 2022
we asked tugba multiple times if it would be an issue to have rooms with twin beds and she assured us it won’t be an issue then when we arrived she gave us 1 room with twin beds and the other were the economy bedrooms, a tiny room with a big bed no place for luggage. We stated that this wasn’t the room we booked , we booked standard double rooms , and they didn’t care enough. Then we asked for a duvet , they simply said “why do you want a cover? Just turn off the ac” then they gave us bed sheets and claimed that these are duvets! The following day they asked one of us to leave her room and give her another smaller one as there’s another booking. Lastly, when we left, they sent *********** that we cancelled the reservation to prevent us from writing the review. Also they stated that it’s okay to have a kettle in the room , then at the hotel they told us no it is very dangerous
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