Các đánh giá SERENİTY Comfort Hotel

This hotel is really bureaucratic and rude. I made a reservation 3 times because of misunderstanding when I was traveling with my husband. But when I realized that I had placed an order, I tried to cancel it, but there was no response. When we arrived at the hotel, we were told that we would not return the money we had already taken from our credit account for 3 rooms for 3 nights with 6 breakfasts. Also, we took the money and said with a laugh that it's not my problem if you don't come in. It is 10/-10 if you really appreciate it, it is not service like the actions taken by the employees who are very greedy and have no relationship. Please don't hurt the tourists by your greed anymore

Very nice hotel. Everything was absolutely fine. We asked for the late check out and our request was accepted with a lovely smile.All the staff were great and eager to help. We will definitely stay here on our next trip to Istanbul.

The refused to bring for us tea and they asked us to do it , it is not 5 stars hotel There is no car parking service you must park your car by your self , in my opinion it is a good 3 stars hotel

It is a clean hotel

酒店有臭蟲，住2晚上，到現在10天了全身還是痘印和癢，惡夢

Çalışanlar güler yüzlü ve yardımsever. Odalar temiz.. keyifle kalabilirsiniz..

一整晚沒睡 一整晚都在聽關門聲音 走廊還一直有人打電話 前台後半夜打電話過來 大家還是不要來 spa還亂收費 是正常酒店價格的兩倍多 隔音很差 無法保證我們在國外休息的酒店 下次免費我也不要住 酒店服務人員也不大好 英語講的很一般

這是我在土耳其待了十幾天換了三次酒店，住的最好的一個酒店，這個酒店真心不錯，環境好，房間大，早餐還有中國人喜歡吃的，有辣椒，其他地方的早飯一點都不好吃，下次再來土耳其還住這個酒店，五星好評

Gutes Hotel! Bin schon paar mal gewesen, komme wieder;)

Descanso total, piscina climatizada, turco , jacuzzi

Problem 1: The listing says there's a sauna and steam room - which is the primary reason why I booked a stay here. Turns out, use of the sauna/steam are NOT included with your stay, and in order to use them.. you must purchase a spa package for approximately 100 euros. Very misleading and disappointing. Problem 2: MY BAG WENT MISSING. I arrived back in my room and my bag was gone. Shortly after my arrival, someone walked into my room with the bag. They said that they didn't have a record of me checking in, so they didn't know why there was a bag in there. My main issue is that my bag was opened and various items were moved around. Were they looking for identification, or were they looking for valuables? I'm not sure. Problem 3: The location is somewhat inconvenient. You can see the Mall of Istanbul, but in order to get there you need to take a taxi. Was alright for the 1 night I stayed there, but I wouldn't want have to do that every time I wanted to go get food. The good: The rooms are nice and clean. The bed is also comfortable. No problems with the wifi.

it was nice experience with friendly team at the hotel every thinks was good . except 1 issue they don't have iron machine in the hotel it was surprised me really. other thinks are all nice including the breakfast.

Bad customer service, needed to scan a document at the reception as they dont have business centre, reception people dont even acknowledge your presence, they keep talking over the phone or to each other, and when someone answers you, anything can distract them from listening to you. they are very loud when they talk to each other and dont smile. owful feeling when dealing with them

Comfort Hotel is really comfortable I’ve been to so many hotels in Istanbul but comfort is Favorit 👍👍👍👍