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Tài Khoản Khách
Phòng Club góc thành phố, Truy cập Lounge
Lưu trú vào thg 9, 2024
Gia đình
7 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 4 thg 10, 2024
Great location, steps away from the metro, and it is located the highest point of old town, so it enjoys the unobstructed amazing view. Staff were professional and attentive. We were upgraded to the ocean view roo.. breakfast was nice. Yue club lounge is a must.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest ,Thank you for your wonderful review! We’re thrilled you enjoyed the location, amazing view, and attentive service. It’s great to hear the ocean view upgrade and breakfast met your expectations. We’re also glad you loved the Club Lounge. We hope to welcome you back soon! Best Regards, Fatma Kutlucan Guest Relations Manager
__Zainab_P
Phòng góc nhìn ra thành phố không hút thuốc
Lưu trú vào thg 8, 2024
Vợ chồng
30 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 1 thg 9, 2024
Lovely stay at this hotel. It’s right across from Taksim square with easy access to all major transportation. Breakfast could be better..
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your review! We're happy you enjoyed your stay and appreciated our convenient location near Taksim Square. We’ve noted your feedback about breakfast and will work on improving it. We hope to welcome you back soon! Best Regards, Fatma Kutlucan Guest Relations Manager
Vishal Thakur
Phòng góc nhìn ra thành phố không hút thuốc
Lưu trú vào thg 7, 2024
Vợ chồng
12 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 3 thg 8, 2024
Excellent location. Perfect for all the shopping nearby. Breakfast was great and the staff were friendly. Good view from the pool as well.
Dịch
Phản Hồi Từ Khách Sạn: Dear Vishal Thakur, Thank you for your wonderful review! We're thrilled to hear you enjoyed the location, breakfast, and friendly staff. We look forward to welcoming you back! Best Regards, Fatma Kutlucan Guest Relations Manager
fan
Phòng sang trọng với tầm nhìn Bosphorus không hút thuốc
Lưu trú vào thg 6, 2024
Người đi công tác
7 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 17 thg 7, 2024
I’m business trip in Istanbul . It’s Super convenient location and safety hotel in istanbul city center
It’s opposite the metro and easy to walk to the shopping place .
I was stayed 2 days . Unlucky , one day had people safety strike outside in the city plaza and blocked the road . In this hotel , They have good professional security team in the main entrance always . I can feels how safety of this hotel
They have one outdoor swimming pool . We enjoyed sunbath and Turkish style massage as well
I will choose this hotel next time .
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest ,Thank you for your great review! We're glad you found our location convenient and felt safe during your stay. It's wonderful to hear you enjoyed the pool and Turkish massage. We look forward to welcoming you back on your next trip! Best Regards, Fatma Kutlucan Guest Relations Manager
Tài Khoản Khách
Phòng góc nhìn ra thành phố không hút thuốc
Lưu trú vào thg 4, 2024
Vợ chồng
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 4 thg 4, 2024
The hotel was very nice. The breakfast is very good. The location is great. Walking distance to everything! Starbucks just there too.
Everyone is kind and polite.
Our room was lovely but toooooo small. Felt like I m on a cruise ship with that size 😅. They upgraded us to Bosporus view. Thank you we r grateful.
I would have stayed longer if the room was bigger. We did asked to get bigger room but the price to upgrade was too much. So we moved to another hotel with bigger room.
Free access to the spa. Steam bath, sauna, and the hammam but Idon’t know how to use it. There was no soap or scrub to use. Maybe people go there with their own shower stuff?
Picture of our view 😊
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest ,Thank you for sharing your experience! We're glad you enjoyed the breakfast, location, and the upgraded Bosporus view. We’re sorry the room size didn’t fully meet your expectations and understand the importance of comfort. Regarding the spa, soap and scrub are provided, and our team is always available to assist with any questions. We appreciate your feedback and look forward to welcoming you again in the future! Best Regards, Fatma Kutlucan Guest Relations Manager
Sun
Phòng góc nhìn ra thành phố không hút thuốc
Lưu trú vào thg 5, 2024
Người đi công tác
3 đánh giá
3.0/5
Đăng tải vào 28 thg 5, 2024
I stayed in this hotel for three nights and called for service three times due to needs.
The fastest service was when the drinking water in the room was finished, it was delivered in about half an hour after calling.
Another time the bathroom towels needed to be replaced, which took about forty minutes to arrive.
The next day there were no cups available in the room, so I called room service to deliver two glasses to the room. (After waiting for two hours, until we checked out, customer service had not yet sent glasses to the room)
Even when I was about to leave in the parking lot, I had to wait at the exit gate for about fifteen minutes before someone came to help me open the automatic gate in the parking lot.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest ,Thank you for your feedback. We sincerely apologize for the service delays you experienced during your stay. Your comments are important to us, and we will work to improve our response times. We hope to have the opportunity to serve you better in the future.Best Regards, Fatma Kutlucan Guest Relations Manager
Doaa
Phòng sang trọng với tầm nhìn Bosphorus không hút thuốc
Lưu trú vào thg 5, 2024
Vợ chồng
17 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 2 thg 6, 2024
It’s not my first time in the hotel, nice breakfast great location with parking facilities
Dịch
Phản Hồi Từ Khách Sạn: Dear Doaa ,Thank you for your fantastic review! We're delighted to hear you enjoyed your stay, breakfast, and our convenient location. We look forward to welcoming you back! Best Regards, Fatma Kutlucan Guest Relations Manager
Tài Khoản Khách
Phòng Góc có tầm nhìn Bosphorus Không hút thuốc
Lưu trú vào thg 3, 2024
Gia đình
1 đánh giá
3.0/5
Đăng tải vào 4 thg 4, 2024
I found the room overpriced for it's size, the swimming pool was not clean, the restaurant did not provide proper guidelines on having the breakfast in the room, I was not explained upon arrival that the hotel would charge a safety deposit to my credit card, it was almost impossible to get conditioner and body lotion out of the bottles offered by the hotel and when requested to replace it there was zero improvement, the hair dryer on the room is not compatible with a five stars hotel. I wonder how could this hotel receive a five stars rating.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your feedback. I apologize for the issues you encountered during your stay. We will address your concerns about pricing, cleanliness, and service to improve our guest experience.Best Regards, Fatma Kutlucan Guest Relations Manager
Rosy_traveler
Phòng góc nhìn ra thành phố không hút thuốc
Lưu trú vào thg 2, 2024
Du lịch cùng bạn bè
17 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 9 thg 3, 2024
I stayed 3 nights there. It was really great to have tacsim view from your room. It wasn't noisy and the access to places around was reallg great. The hotel's security is high and the servants were reallg friendly. I also used the restaurant in the hotel. The food was acceptable and tasty. Generally I had a nice stay there with my friend.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your detailed review! We're glad you enjoyed the Taksim view, our friendly service, and the convenient location. We appreciate your feedback about the restaurant and hope to welcome you and your friend back soon! Best Regards, Fatma Kutlucan Guest Relations Manager
StouhiMazen
Phòng góc nhìn ra thành phố không hút thuốc
Lưu trú vào thg 10, 2023
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 20 thg 10, 2023
Amazing hotel with amazing facilities
Dịch
Phản Hồi Từ Khách Sạn: Dear StouhiMazen, Thank you for your wonderful review! We’re thrilled to hear you enjoyed our facilities and had an amazing stay. We look forward to welcoming you back soon! Best Regards, Fatma Kutlucan Guest Relations Manager
Ongun Celiker
Phòng góc nhìn ra thành phố không hút thuốc
Lưu trú vào thg 8, 2024
Một mình
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 15 thg 8, 2024
One of the best hotel in Istanbul..
Dịch
Phản Hồi Từ Khách Sạn: Dear Ongun Celiker ,Thank you for your fantastic review! We're thrilled to be considered one of the best in Istanbul and look forward to welcoming you back! Best Regards, Fatma Kutlucan Guest Relations Manager
Người Dùng Ẩn Danh
Phòng góc nhìn ra thành phố không hút thuốc
Lưu trú vào thg 4, 2023
Du lịch cùng bạn bè
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 5 thg 5, 2023
A great experience from start to end. We were upgraded to a sea view room upon arrival and Mehmet gave us a detailed explanation of the famous places we could see out the window. We also left our baggage with the hotel for our short trip to Cappadocia and picked it back up without any hassle.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest ,Thank you for your wonderful review! We're thrilled you had a great experience and enjoyed the sea view room. We're glad Mehmet could enhance your stay. We look forward to welcoming you back! Best Regards, Fatma Kutlucan Guest Relations Manager
Tài Khoản Khách
Phòng góc nhìn ra thành phố không hút thuốc
Lưu trú vào thg 9, 2023
Du lịch cùng bạn bè
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 18 thg 9, 2023
The room was a bit small by it was renovated or new and was a comfort to stay in.
The shower needs to know how to work the faucets as I literally got a “cold shower” from the ceiling’s shower opening 😢😮.
The food at breakfast was good however it did not pass my “smoked salmon test” (no smoked salmon).
The hot drinks selection which is included in the breakfast is mainly filter coffee and tea. Drinks like a cappuccino and latte are at an extra charge.
The tea I got was very strong and perhaps this is the Turkish style.
The room key card is read by the receptors on the door and in the elevator efficiently and with no delay.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest ,Thank you for your detailed feedback! We’re glad you found the room comfortable and efficient. We appreciate your comments about the shower, breakfast options, and beverage selections, and will consider them for improvement. We hope to welcome you back! Best Regards, Fatma Kutlucan Guest Relations Manager
FlameOfUdun
Phòng góc nhìn ra thành phố không hút thuốc
Lưu trú vào thg 9, 2023
Vợ chồng
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 1 thg 10, 2023
Excellent hotel, polite and responsive staff
Would definitely recommend
You have to try their beef burger from midnight menu
Extraordinary delicious
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest ,Thank you for your fantastic review and recommendation! We're thrilled you enjoyed our service and loved the midnight beef burger. Hope to welcome you back soon! Best Regards, Fatma Kutlucan Guest Relations Manager
NataliaVas
Phòng góc nhìn ra thành phố không hút thuốc
Lưu trú vào thg 7, 2023
Vợ chồng
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 28 thg 7, 2023
We stayed for 3 nights with city view on the 8th floor. The room was clean and nice. Really enjoyed the gym and pool area 🥰. The breakfast was nice and with the Taksim square view 🥰. Also enjoyed the yoga room 😀
Dịch
Phản Hồi Từ Khách Sạn: Dear NataliaVas .Thank you for your fantastic review! We’re thrilled you enjoyed your stay, the gym and pool, and the breakfast with a view. We look forward to welcoming you back! Best Regards, Fatma Kutlucan Guest Relations Manager