Etiz Hotels & Residences

Absolutely the worst hotel experience that I have ever had. I travel for a living and have stayed in all kinds of hotels all over the world but this one is the worst. I took my wife for a 4 night vacation in Istanbul and booked this hotel because of its close proximity to Taksim Square. Firstly it may be near to Taksim Square but it is down a very steep hill and getting up to the level of Taksim may well be a problem if you are not fit. Secondly the cleaning of the room was non existent, for the 5 days we were there the room wasn't cleaned once and towels/bedding wasn't changed.The absolute worst part was the air conditioning, every night we went to bed and it was working but we woke during the night because of the extreme heat to find that all electricity to the room was cut off. I went down to the reception to tell them and they switched it back on. On the second and third nights this happened several times until they finally admitted on the third night that because of complaints from the neighbours they were cutting the power to the room while we were asleep. When we arrived back at the hotel on night 3 we found that they had turned off the AC and removed the remote control for it so that we couldn't switch it on. I went down to reception to demand that they give me back the remote contol which they did but the whole situation was very unsavoury. I will never stay here again and would advise anybody else to avoid this place at all costs.

We were very pleased with our stay in March. Cleanliness, location and temperature were very good. Thank you very much for the friendliness of the staff. I would recommend it to everyone. You can go everywhere by walk.

The hotel has apartments, with a separate living room with kitchenette, bathroom and bedroom. Spacious. It is close to the action of taskim square, but far enough away from the thronging clouds and accompanying noise. Great for resting after walking this hilly but beautiful city. The staff are brilliant, especially Ilkay. They cannot do enough for you.