Vialand Palace Hotel

I book from you 4 adult and 2 children but the charge me for children they said your book is only 4 adult and they said you are bad agent always do like that with them so this is last time I book from you as you are paying with booking

Yeah good

A Bit far away from main attractions of Istanbul but there is a mall connected to the hotel.

Wonderful stay with family Overall I was very happy with my stay. The hotel itself was great. Spacious rooms. Very comfortable beds and lots of pillows. Great seating area with a dining table and chairs to eat. Extra sofa and armchairs so great seating area in addition to bed that is present in the room. Staff was very kind and helpful. Rooms were very clean. Showers/bathrooms were great. The hotel is attached to a mall which is nice as it was easy to get groceries as there was a grocery store in the mall and easy to get food as there was a food court in the mall. Downside to the hotel is that it is about 30-45 minutes from the main touristy areas like Old Town Sultanahmet or Taksim Square which was a pain when it came to getting taxis. In order to go or come during premium times taxis would continuously cancel on Uber unless I was willing to pay an extra premium. In USD it wasn't bad in honesty but still annoying to deal with. Otherwise, the only other downside specific to the hotel itself is that the hallway corridor is very dark at night in a couple areas. We arrived at 2 AM to check in and the staff was wonderful. The bellboy/receptionist were fast and efficient and helped check in easily. The lighting in the hallway where the rooms were located was not ideal but all in all a very minor issue. During the daytime and evening hours when people are typically awake that was not a problem. Only an issue in the direct middle of the night. Overall, would use this hotel again.

Despite the fact that this hotel is located far away from the city center as well as from main touristic attractions, it should be said that the hotel is wonderful. Truly spacious rooms, late night room service, good breakfast, alternative foodcourt in the mall (which is located in the same building). I would like to thank Ms. Ilayda on reception, who brilliantly solved the question on voucher for free accommodation from Turkish Airlines (as a part of StopOver campaign). It was late Saturday evening when I arrived. However, Ms. Ilayda did all her best to handle the issue. Many thanks for her superb service! Also, I would like to thank Mr. Ali, who is the best bell boy of the hotel. I suppose this hotel must be a good choice for families, since the Vialand theme park is just around the corner.

The hotel room was really spacious and nice, but the services are not as good as should be and the staff is not very friendly Breakfast is the worst, very repetitive throughout our 2 weeks stay (for my husband business) the food is not good at all, also our friends checked out moments before us they charged them for things from the mini bar that they haven’t touched at all! We asked them to call us a taxi and they refused , saying it’s the weekend and wont be able to find us any! (We easily got one by ourselves after)! Overall experience was not good and we will not be returning to the VIALAND PALACE HOTEL again