Tài Khoản Khách
ngày 30 tháng 5 năm 2023
We arrived 15 min before the official 2 pm check in, only to discover that our room wasn’t ready at all, although i wrote to them one month before to ask them for everything to be perfect as my husband and I are celebrating something special (we booked the transfer from the airport through them, so they were totally aware of our arrival). We actually ended up waiting in the reception until 3.30 pm when our room was finally done. During this never ending wait, I asked the lady at the reception to call the manager and she lied to my face only to bring back another receptionist pretending to be the manager and laugh and talk about us in turkish to our faces. When we finally got our room, we ended up on a construction site on our entire floor, with jackhammer and drill noises, dust and mess everywhere as they were redoing 3 out of the 5 rooms on the second floor. So this was beyond everything special we asked them to have. The room itself is dated, everything is old, rusty and moldy, but i have never encountered in all my travels a more disgusting carpet than the one in this hotel and room, never ever has it been properly cleaned. The walls are very thin and you can hear everything outside the room. Moreover, there is a construction site right behind the hotel, they are doing a railroad 5 m from the hotel and they worked from 8 am even on saturday and sunday, so no quiet time for us whatsoever during our entire trip. Very expensive stay for what they offer.
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