The Maestro Hotel

Everything was perfect. The staff were very understanding and kind. I appreciated the cleanliness, the room service, and especially the view from the rooftop restaurant — it was beautiful. They create delicious dishes there! Thank you for everything, Maestro.

Becareful, they accuse you for anything just to get the 100€ deposit , even if it is not true ! Definitely will not come back, and Definitely don’t recommends it to anybody ! We stayed for 8 nights، so of-course during this stay we will request for an extra slippers / shampoo (as 1 slipper & 1 shampoo bottle) would not be enough ! so thats what we did, we requested extra slipper / shampoos from the houskeeping However upon check-out time, imagine that they told us to return the bottles of the shampoos & the slippers back ! Saying they are recyable ! We told them we throw them in the trash ! they didn’t bleived us and said that we searched the trash and we couldn’t find them ! They said that they checked our trash (the one we throw 2 days ago) ! Seriously ! What kind of a hotel who searches in the trash of the guests - totally unprofessional & cheap hotel ! Moreover they said we informed you to return them (which is a lie) !, i said nobody told me, they said a receptionist named “ahmed” told you, i said show me the video recording in reception camera showing he told us that, but they refused ! which confirms their lie ! They are lying saying you requested 4 slippers in the first 2 days ! Which is totally untrue ! and what are my intentions with an empty bottles of shampoo !, what shall i do with them !, even though, i can do whatever i want, without returning them back, moreover they didn’t tell us to return them back ! We waited 1 hour and half in the lobby, waiting for the manager (which was totally unhelpful to solve this problem), They let us delay our flight in airport ! the Manager and whole stuff —＞ were not co-operative & unprofessional ! So eventuallty they took the 100€ deposit + they wanted to charge us extra 97€ for the empty bottles ! it’s our right is to get those amenities daily ! They humiliated us for those dirty / used slippers and empty bottles of shampoo ! What kind of a 5 star hotel that request for this ! Definitely does not deserve a 5 star hotel or these expensive prices for thier rooms and bad attitude ! If you want those slippers & empty bottles, just tell us from the beginning, don’t wait till the end after throwing them in the trash, unbelievable ! Otherwise don’t give them to us from the beginning !, you can refuse ! Or just tell us return them back after being used ! They had time (during the whole stay = 8 days, just to tell us), many ways :- in the reception / while cleaning / by phone / litter under the door / but they waited till the check-out time for this ! but Nothing has been informed (not written nor verbally) ! This is a scam ! They will do whatever they can just to get the 100€ deposit , Please be aware, this hotel is affecting touresum in istanbul !, bcz of their attitude and what they did to us, and now I don’t considor of going back to istabul for touresim anymore in the future ! as They ruined the whole vacation experience ! you can also read the other reviews of the other

Terrible hotel, never stay here. We spent two days here, and upon checkout, we found out that our $100 deposit would not be returned. And do you know why? Because on the inside of the closet, when we opened the safe, we supposedly left a small mark on the inner side of the door. Their safe isn’t a standalone unit like everywhere else—it’s built in like a drawer, and when you open it, the springs shoot the drawer out at you. Apparently, I didn’t even see it happen, but the safe chipped off a tiny piece of the inside of the closet door when it opened. The piece was about half the size of a pinky nail. And, conveniently, the cost of this “damage” was exactly the $100 we left as a deposit. Honestly, I admit that we might have caused this, even though I didn’t see it happen. The drawer shoots out so forcefully that it could easily cause damage. But why should I have to pay for this, when it’s clearly the result of poor room design and the strange placement of the safe in the closet? In the end, we demanded an official report about the damage and the confiscation of our $100, signed by the manager and the head of the hotel’s technical service. Two minutes after making this demand, they returned our money. From all this, I conclude that it was an attempted scam. Even the initial reason for withholding the money was presented as if the technical service—not the hotel itself—required compensation. Apparently, the technical service is running scams on unsuspecting guests. So, if you decide to stay at this hotel, be very careful and inspect your room for any damages. I’ve stayed in hundreds of hotels around the world, and I’ve never encountered anything like this before. ———————————- Ужасный отель, никогда здесь не селитесь. Мы прожили здесь два дня и при выезде выяснили, что нам не вернут 100 долларов депозита. А знаете почему? Потому что в шкафу, с внутренней стороны, когда мы открывали сейф мы оставили маленькое повреждение на внутренней стороне двери. А сейф у них реализован не как отдельно стоящий сейф, как везде, он встроен как ящик и при открытие его ящик выстреливают пружины на тебя. И судя по всему, я даже не видел, что этот сейф отколупал маленький кусочек внутренней части дверцы шкафа, когда открылся. Кусочек размером с пол ногтя на мизинце. И как удачно, что стоимость этого повреждения составила ровно 100 долларов, которые мы оставили в качестве депозита. Честно говоря, я допускаю, что это сделали мы, хотя я этого не видел. Ящик выстреливал так, что мог оставить повреждение. Но почему я должен за это платить, хотя очевидно, что это повреждение произошло в результате неправильного проектирования номера и размещения в шкафу такого странного сейфа. В итоге мы потребовали составить акт о повреждении и изъятии у нас 100 долларов с подписью менеджера и руководителя технической службы отеля. Через 2 минуты после этого требования нам вернули наши деньги. Из всего этого я делаю вывод, что это была попытка мошенничества. Потому что даже причина изъ

**Review of Hotel Maestro: A Disappointing Experience** During our stay at Hotel Maestro, we experienced theft, and the hotel's security did nothing to investigate. Their lack of response and professionalism was unacceptable. We cannot recommend this hotel and advise others to avoid it.

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