Polochar Inn

We stayed with our family of 5 in June. The views from our family suite were stunning. Watched the ocean waves roll in and out, took amazing strolls along a glorious beach with emerald green water. Rooms were clean and bright. Food was incredible. Best fish and chips I’ve had in the UK. Langoustines were fabulous and so was chicken Marsala. The two brothers at the bar really know how to take care of you! This place is magical!

Good friendly welcome - offer to take suitcases. Clean facilities but walls a bit thin and could hear the guy next door on frequent calls and early morning start. Bar meals and breakfast excellent. Good waiting staff. Traditional hotel. Breakfast had good range.

A group of us cycling the Hebridean Way stopped her for two nights. I’d describe the hotel as comfortable. The rooms are in good decorative order. The highlight of my room was the shower, fabulously powerful! The food was on the whole good. Again the best dish I ate was the langoustines with chive butter. These were excellent. The venison casserole was bland. The start of the stay was Tyler the young barman. He was working on his own to serve the restaurant and the bar with beers taps that were faulty. He handled us as customers brilliantly. After being kept waiting for nearly 20 minutes for a drink, he took the initiative to give free drinks to those of us that had waited a long time. He kept calm and handled the whole dilemma extremely well. I’d employ him any day! Well done mate. A charming young man.

Dreadful place, will not return. Overpriced, small & unclean room, complained and was upgraded to a family room, still overpriced, not all that clean, shower rail not working, so wet towels remained wet Our room wasn't cleaned during our stay, found evidence of previous guests in the room , made us suspect that it wasn't cleaned particularly well between bookings. Only ate dinner once here , it was ok. Breakfast mixed, why use the cheapest of cheap bread for toast? was as thin as cardboard with a similar taste. Yoghurt & fruit advertised on menu, never saw any yoghurt & 2 bananas arrived on day 3! Was here for 3 nights! took full payment at booking ( wise move on their behalf, would have checked out after night otherwise) It's a real shame, because of the amazing location , this hotel could be something special. Dodgy booking system , suspicion that they use some sort of dynamic pricing in reverse , the earlier one books , the more expensive it is! In great need of refurbishment.

It's taken me five months to write this review as I've been trying to get my money back....to no avail. Booked a room in the Pollachar in March for staying in July. Paid the balance a month before the stay. I was told a few days before we arrived there had been confusion over the date and we couldn't be accommodated. We ended staying in the Borrodale. The manager did bring us over for food on the evening we were due to stay, but we were still considerably out of pocket and we were unable to get the money back through the hotel or our credit card company. Very disappointing. The food was good and the management team did try and help, but money is money.

The worst hotel experience of my life. The bathroom was covered in mould. Room was not cleaned. The restaurant was shut and I was offered a choice of chicken strips and chips or fish strips and chips for my meal, which I had to have by 6pm so they could close the bar. It was microwaved rubbish! Breakfast was awful and I heard the only two staff I saw in my two days there saying they had no sausages so would use the vegetarian sausages instead. No one was ever at reception (but if they only have two staff members that's probably why). I booked for four nights but left after two. I actually wanted to leave within an hour of arriving. I booked elsewhere for the remaining two nights. I believe the hotel has changed owners fairly recently and has gone down hill since. It's in a fantastic location and could be so good, but it's grubby, dirty and horrible. If you want a nice holiday find somewhere else to stay.