Tài Khoản Khách
9 tháng năm, 2024
I hate to have to leave this review, but given how I was treated at the Royal Hotel, I feel I must warn other travelers. We stayed here for two nights on a tour of Isle of Skye. Our check-in began a bit ominously as the two people ahead of us in line were complaining about the warm temperature in their rooms. Sure enough, on the second morning, there was no hot water for a shower, and three of us were looking forward to taking one. I got dressed and went down to the front desk, but there was no one there. I then went into the dining room, and asked the young gentleman if there was anyone who might be able to help me figure out the situation with the hot water. He didn't know how to help me, and the man who manages the dining room (tall, thin, French accent) emerged from the kitchen. I nicely explained the situation (no hot water, no one behind the front desk), and asked if there was anyone who could help me. He said, seemingly annoyed, that if there was no one at the front desk then - no - there was no one who could help me. I then asked very nicely if it was possible from him to check in the back office area to see if anyone might be back there who could assist. He refused and stated curtly and rudely "IT'S NOT MY PROBLEM." Wow. I've stayed in a lot of hotels in my life, but never had someone treat me that rudely. Ironically, it's not like he didn't know how the front desk functions as he was the one who checked us in when we arrived!!! I left the dining room angry at how I had been treated and managed to find a side door to the back office with a doorbell. I rang it and a very nice woman came out and explained, while apologizing profusely, that they had a problem with the water system and hot water wouldn't be available for a while. I was disappointed for sure as we couldn't take showers, but I understood that sometimes this happens and I thanked her for giving me an honest explanation. As for the dining room host, it's amazing that he works in the hospitality industry at a hotel that caters to tourists to the Isle of Skye. Perhaps they can send him away for some lessons on how to treat hotel guests who, by the way, are paying very high prices to stay at a highly mediocre accommodation.
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