Tài Khoản Khách
ngày 29 tháng 7 năm 2023
I booked a deluxe single room. I was texted to ask when I expected to arrive. I was advised the front door was locked after 10pm. The room was pleasantly presented and immaculately clean. However, I was very surprised that there wasn’t a kettle provided. The toilet cistern malfunctioned and the ball cock had to be reset to stop the water constantly trickling. I was under the impression when I booked online that breakfast was included in the price, but apparently there had been a misunderstanding. I ordered a vegetarian cooked breakfast which was served warm and appetising. When I checked out I wasn’t ask for a payment for the breakfast, but I got a text later that morning saying I had failed to pay. I was rather taken aback, but went back to the property to settle up. I found this quite exasperating. It is a nice property overall, but the lack of tea and coffee making facilities in the room and the extra charge for cooked breakfast is not what I am accustomed to when booking a B&B in the UK.
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